Jonelle Burks
Country Club Hills,IL
Summary
Results-driven professional with strong communication and problem-solving skills, experienced in delivering high-quality work in fast-paced environments. Proven ability to collaborate with teams, manage multiple tasks, and meet deadlines. Seeking to contribute skills and expertise to a dynamic organization.
Motivated and detail-oriented individual with a strong work ethic and willingness to learn. Demonstrates excellent organizational and communication skills through academic and personal projects. Eager to apply knowledge and grow within a professional environment.
Overview
11
11
years of professional experience
Work History
Account Tech
Comcast
Lafayette, IN
01.2023 - 02.2026
- Managed customer accounts to ensure accurate billing and timely payments.
- Resolved technical issues for customers using diagnostic tools and support systems.
- Provided training and guidance to new team members on account management processes.
- Streamlined workflows, improving efficiency in account processing and customer service interactions.
Solution Manager
TCC Verizon Wireless
Canton, MI
10.2018 - 01.2019
- Primary duties were setting the schedule, monitoring store operations such as inventory and cash handling. Team selling and coaching with reps in addition training.
Customer Service Advisor
Comcast
Lafayette, IN
02.2017 - 10.2018
- My main duties were to assist and recommend solutions for current and prospective customers. Minimize escalations and in addition to offering product and service sales.
Retail Consultant
Best Buy
Lafayette, IN
04.2015 - 02.2017
- Engage with customers and discovery potential opportunities. My main duties were to be proficient in retail services such as processing sales, cash handling, and daily operations in the setting.
Education
Associate’s of Arts - Renewable Energy
Ivy Tech Community College
Logansport, IN03.2026
High School Diploma - undefined
Academy for Learning
Dolton, IL06.2011
Skills
- Proficiency and leadership experience in Telecommunications, Home Solution, Clerical services I have a unique ability to display versatility in diverse settings
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Languages
English
Full Professional
Timeline
Account Tech
Comcast
01.2023 - 02.2026
Solution Manager
TCC Verizon Wireless
10.2018 - 01.2019
Customer Service Advisor
Comcast
02.2017 - 10.2018
Retail Consultant
Best Buy
04.2015 - 02.2017
High School Diploma - undefined
Academy for Learning
Associate’s of Arts - Renewable Energy
Ivy Tech Community College