Jonelle Gantan
San Francisco,CA
Summary
Detail-oriented and personable front desk professional with many years of experience in customer service and administrative roles. Proven ability to manage patient intake, schedule appointments, and maintain a welcoming, organized environment. Skilled in managing confidential patient information, using office software, and providing exceptional service. Demonstrated strong communication and problem-solving abilities in fast-paced medical settings. Dedicated to supporting both patients and medical professionals, to ensure smooth office operations and high-quality patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Benefit Cosmetics LVMH
San Mateo, California
02.2025 - Current
- Develop strong client relationships through attentive service and follow-up communication.
- Manage appointment scheduling to maximize service efficiency for all clients, using software.
- Provide waxing services to all age groups with care and professionalism
- Follow protocols for infection control practices, such as sanitation and disinfection procedures.
- Develop engaging content for social media platforms to enhance brand visibility.
- Assist customers with product selection and recommendations.
- Participate in inventory management and restocking shelves.
Licensed Esthetician
Mysa Day Spa
San Francisco
08.2024 - 05.2025
- Provided personalized skincare consultations to clients based on individual needs.
- Maintained a clean work environment by sterilizing tools, cleaning surfaces, and disposing of used supplies appropriately.
- Performed waxing services, including facial hair removal and body waxing.
- Performed facial treatments, including Microdermabrasion and Hydra facials.
- Consistently provided exceptional customer service to ensure client satisfaction.
Front Desk Receptionist
Mysa Day Spa
San Francisco, California
07.2023 - 05.2025
- Warmly greeted clients, and created a welcoming environment for all guests.
- Managed check-in and check-out procedures with efficiency and professionalism.
- Scheduled, coordinated, and confirmed appointments via phone and email.
- Maintained accurate client records, including contact details, service history, and payment information.
- Handled multi-line phone systems and responded promptly to client inquiries.
- Maintained a clean, organized front desk and lobby to reflect a high standard of professionalism.
Retail Sales Associate
Old Navy, Gap
Colma
12.2022 - 09.2023
- Assisted customers with product selection and inquiries.
- Maintained store appearance through regular cleaning and organization.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Collaborated with team members to achieve sales goals and promotions.
Education
Bachelor of Science - Chemistry
Dominican University of California
San Rafael05-2028
Esthetician License - Esthetics
San Francisco Institute of Esthetics
San Francisco, CA06-2024
High School Diploma -
Sacred Heart Cathedral Preparatory
San Francisco12-2020
Skills
- Warm, friendly, and professional demeanor, especially with children and parents
- Strong communication skills (verbal and written)
- Multitasking and time management in a busy environment
- Basic computer literacy
- Strong understanding of social media trends and digital communication
- Detail-oriented
- Organizational skills
Certification
- Licensed Esthetician, 2024
Timeline
Licensed Esthetician
Benefit Cosmetics LVMH
02.2025 - Current
Licensed Esthetician
Mysa Day Spa
08.2024 - 05.2025
Front Desk Receptionist
Mysa Day Spa
07.2023 - 05.2025
Retail Sales Associate
Old Navy, Gap
12.2022 - 09.2023
Bachelor of Science - Chemistry
Dominican University of California
Esthetician License - Esthetics
San Francisco Institute of Esthetics
High School Diploma -
Sacred Heart Cathedral Preparatory
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