Jonelle George
Metairie,United States
Summary
Versatile manager with 22years of experience overseeing daily hotel operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
La Quinta Inns & Suites
2023.01 - Current
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Managed daily operations for smooth functioning hotel, ensuring high-quality standards in all departments.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Supervise 30 staff members. Property size 166 rooms.
Front Office Manager
La Pavillon Hotel
2022.02 - 2022.12
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Monitored financial transactions at front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
Hotel Cruise Manager
American Cruise Manager
2021.01 - 2022.02
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Championed diversity and inclusion efforts within workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Assistant Hotel General Manager
Embassy Suites Hotel
2017.08 - 2020.03
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at front desk.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Initiated sustainability practices that reduced energy consumption levels without compromising guest comfort or operational efficiency.
- Prepared monthly resort audits for review.
- Supervised 60 staff members. Property size 235.rooms.
Education
Bachelor of Arts - Business Administration And Management
University of Mobile
Mobile, AL12.2010
Skills
- Operations Management
- Employee Relations
- Financial leadership ability
- Inventory Control
- Procurement
- Business Forecasting
Timeline
Assistant General Manager
La Quinta Inns & Suites
2023.01 - Current
Front Office Manager
La Pavillon Hotel
2022.02 - 2022.12
Hotel Cruise Manager
American Cruise Manager
2021.01 - 2022.02
Assistant Hotel General Manager
Embassy Suites Hotel
2017.08 - 2020.03
Bachelor of Arts - Business Administration And Management
University of Mobile
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