Jonelle George
New Orleans,LA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
7
7
years of professional experience
Work History
Hotel Cruise Manager
American Cruise Lines
Sandy Hook, UT
01.2023 - Current
- Achieve high levels of productivity by implementing robust performance control measures
- Monitor fine dining and restaurant outlets operations to ensure compliance with Food and Beverage guidelines.
- Monitor budgets and expenditures to ensure cost-effectiveness, while maintaining quality standards.
- Conducting regular progress meetings with staff to identify areas of improvement.
- Direct Housekeeping maintenance to maintain facilities, ensuring cleanliness and safety.
Hotel Front Office Manager
Hilton Garden Inn Hotel
Kenner, LA
01.2022 - 01.2023
- Managed the recruitment process, training initiatives, evaluation techniques, and staff development to uphold high performance levels.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated reservations and room assignments for individuals and group blocks.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Collaborated with Housekeeping and Maintenance regarding room blocks, maintenance issues, and special requests.
- Managed front desk inventory, including key cards, marketing collateral for Hilton Honors, and giveaway items for guests.
Hotel General Manager
In Town Suites
Harvey , LA
06.2020 - 12.2021
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Created marketing plans to increase visibility of the hotel's brand in local markets.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Evaluated job performance of staff members on an ongoing basis using established criteria.
- Handled guest complaints and offered complimentary services for hardship cases.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
Hotel Assistant General Manager
Embassy Suites Hote
Baton Rouge , LA
09.2017 - 03.2020
- Provided support to the Hotel General Manager in monitoring and enhancing hotel operations for seamless guest experiences.
- Supervised front desk operations, reservations, housekeeping, maintenance, and food services.
- Reviewed financial performance, assisted in preparing budgets, and controlled expenses.
- Recruited, trained, and supervised hotel staff to ensure high quality of service delivery.
- Oversaw daily operations of restaurant, bar, catering services, including staffing schedules and cash management services.
- Conducted tours of the property as needed in the absence of the General Manager and Event Manager.
Education
Bachelor of Arts - Business Administration
University of Mobile
Mobile, AL12-2010
Skills
- Financial Planning
- Contract Compliance Management
- Expense Management
- Operations Management
- Policy Implementation
- Growth-Oriented Business Development
References
References available upon request.
Timeline
Hotel Cruise Manager
American Cruise Lines
01.2023 - Current
Hotel Front Office Manager
Hilton Garden Inn Hotel
01.2022 - 01.2023
Hotel General Manager
In Town Suites
06.2020 - 12.2021
Hotel Assistant General Manager
Embassy Suites Hote
09.2017 - 03.2020
Bachelor of Arts - Business Administration
University of Mobile
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