Jonelle Gleba
Holbrook,MA
Summary
Accomplished Document Control Specialist with Regional Home Care. Adept in document management and maintaining confidentiality, significantly enhanced data integrity and customer satisfaction with a strong problem-solving ability and a positive attitude. My leadership in healthcare and patient care coordination has consistently fostered productive team environments and robust client relationships. Proficient and comfortable with paper-based document control procedures in addition to GMP regulated environment. Excellent eye for detail and highly organized. Document Control Specialist experienced in storing, managing and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task.
Overview
28
28
years of professional experience
Work History
Document Control Specialist, Liaison
Regional Home Care
09.2008 - Current
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Facilitated timely project completion by managing the distribution of essential documentation to project team members.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided exceptional customer service to clients, responding to questions effectively.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Streamlined communication channels for improved customer service quality and efficiency.
- Increased team productivity, fostering a positive work environment through clear communication and supportive leadership.
- Motivated and trained team members to maximize team productivity.
- Built relationships with providers to maintain goodwill and gain additional business.
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
- Maintained up-to-date information in electronic medical records software.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Reviewed billing problems, researched issues, and resolved concerns.
- Provided timely and accurate documentation of patient care, ensuring compliance with regulatory standards.
- Met with patients to discuss medical histories and current complaints.
- Analyzed care plans and upheld JCAHO, Medicare and Medicaid guidelines.
- Delivered high-quality care under pressure during emergency situations or times of increased caseloads.
- Facilitated communication between prescribing provider, Insurance provider, and Durable Medical Equipment company.
- Educated health care professionals on ways to humanize patients' experiences.
- Liaised between patients, healthcare providers, insurers, pharmacists, creating a seamless experience for all parties involved in the prescription process.
Account Manager Supervisor
Charm Medical Supply
02.1996 - 09.2008
- Managed multiple high-value accounts, ensuring timely delivery of services and products.
- Improved profit margins by renegotiating contracts with vendors, resulting in cost savings without sacrificing quality.
- Coached junior account managers, resulting in improved performance and skill development.
- Collaborated with cross-functional teams to develop effective strategies for client retention and growth.
- Supervised shipping and handling operations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Kept detailed records of inventories and merchandise inventory transactions.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained excellent customer service with timely deliveries and professional communication.
Education
Bachelor of Science - Coursework
Bridgewater State College
Bridgewater, MABachelor of Science - Human Services Administration
Kaplan College - Columbus
Columbus, OH08.2014
Skills
- Confidentiality handling
- Electronic Records Management
- Office Equipment Maintenance
- Healthcare Industry Knowledge
- Epic certification
- Healthcare IT knowledge
- Fast Typing Speed
- Accuracy and Attention to Detail
- Independent worker
- Strong Problem Solver
- Friendly, Positive Attitude
- Clerical abilities
- Computer Proficiency and Microsoft Office
- Data analysis techniques
- Customer Relations
- Critical Thinking
- Data Entry
- Auditing Documents
- Document Management
- File conversion
- Document Formatting
Timeline
Document Control Specialist, Liaison
Regional Home Care
09.2008 - Current
Account Manager Supervisor
Charm Medical Supply
02.1996 - 09.2008
Bachelor of Science - Coursework
Bridgewater State College
Bachelor of Science - Human Services Administration
Kaplan College - Columbus
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