Jonelle Henry
Brooklyn,NY
Summary
Dedicated customer service professional with 3+ years of experience in client-facing roles, including as a massage therapist and camp counselor. Skilled in effective communication, conflict resolution, and creating engaging experiences for diverse groups. Proven ability to manage schedules and foster positive relationships, ensuring client satisfaction and safety. Committed to enhancing customer experiences through personalized service and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Return Agent
Avis Budget Group
New York
08.2025 - 11.2025
- In this outdoor role, i help customers return their rental cars. This includes meeting and greeting customers, securing keys, recording mileage, gas levels, and damage to our cars and checking our cars into our computer system while providing excellent customer service.
- Managed the return process for rental vehicles, ensuring efficient and timely check-ins
- Provided excellent customer service by addressing inquiries, concerns, and complaints related to vehicle returns
- Inspected returned vehicles for damages and reported any issues to the appropriate department
- Maintained accurate records of returned vehicles, including mileage, fuel levels, and condition
- Collaborated with other team members to ensure smooth coordination between rental car agents and customers during the return process
- Assisted in resolving billing discrepancies or disputes related to vehicle returns
- Implemented a streamlined system for documenting vehicle inspections upon return, reducing errors by XX%
- Managed the organization and cleanliness of the return area to provide a positive experience for customers
- Utilized computer systems to update customer information and generate necessary paperwork during the return process
- Collaborated with rental car agents at other locations to facilitate inter-location vehicle transfers upon return requests from customers
Babysitter
Family Friends House
Brooklyn, NY
02.2024 - 11.2024
- Provided attentive and nurturing care for children ranging in age from infants to pre-teens
- Established a safe and engaging environment by childproofing the home and implementing age-appropriate activities
- Maintained open communication with parents, providing regular updates on their child's well-being and daily activities
- Engaged children in educational playtime activities, promoting cognitive development and creativity
- Managed bedtime routines, ensuring children were settled comfortably for a restful night's sleep
- Assisted with homework assignments, offering guidance and support as needed
- Organized fun outings to parks, museums, libraries, or other recreational facilities to encourage socialization and exploration
- Handled emergency situations calmly and efficiently, following established protocols to ensure the safety of the children under my care
- Built strong relationships with families through trustworthiness, reliability, and professionalism
Crew Member
Appointment setter
NY, NY
01.2024 - 10.2024
- Customized massage sessions based on client's specific needs and preferences, ensuring a personalized experience
- Effectively communicated with clients to understand their goals for each session and provide recommendations for ongoing self-care practices
- Managed appointment scheduling system efficiently, optimizing therapist availability while accommodating client preferences
Camp Counselor
Sesame Flyers International
Brooklyn, NY
07.2019 - 09.2019
- I am a camp counselor for 4th grader, I make sure every youth have a great experience in camp, I also assist them on trips, make up games for them to play on there free time, be a great mentor, friend, and camp counselor
- Planned and led engaging recreational activities, including sports, arts and crafts, and team-building exercises
- Provided guidance and support to campers in developing social skills, conflict resolution, and teamwork
- Created and implemented age-appropriate lesson plans for educational programs that promoted learning while having fun
- Organized and facilitated overnight camping trips, ensuring all necessary equipment was prepared
- Collaborated with fellow counselors to create a positive camp environment through effective communication and teamwork
- Assisted in resolving conflicts among campers by implementing appropriate disciplinary measures when necessary
- Supervised and ensured the safety of a group of XX campers during daily activities
- Communicated regularly with parents or guardians regarding camper progress, behavior, and any concerns or incidents that occurred during their stay at the camp
- Ensured cleanliness of facilities by organizing supplies, conducting regular inspections, and addressing maintenance issues as they arose
- Managed camper behavior by enforcing rules consistently while maintaining a supportive atmosphere
- Facilitated team-building exercises to foster trust among campers while promoting cooperation
- Developed creative games tailored to different age groups that encouraged physical activity
- Increased camper participation in organized activities by implementing incentives such as rewards or recognition programs
Internship Student
Be A Buddy Program
Brooklyn, NY
09.2018 - 06.2019
- I help maintain a fun and and great experience in the center. I also facilitate events and parties in the center, and made activities for the senior citizens to do within the day.
- Provided compassionate care and support to individuals with physical and cognitive disabilities
- Implemented recreational activities to promote social interaction, cognitive stimulation, and physical exercise for clients
Member Service Representative
Crunch Fitness Gym
Queens, NY
06.2018 - 08.2018
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check -in
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
Education
GED - High school or equivalent
GED Prrogram
Brooklyn06.2019
Skills
- Customer service and support
- Childcare experience
- Manual transmission operation
- Purchasing expertise
- Home health assistance
- Interpersonal communication
- Guest relations management
- Outdoor work proficiency
- Shipping coordination skills
- Organizational abilities
- Mobile application usage
- Pet care services
- Team collaboration
- Computer operations
- Vehicle maintenance knowledge
- Receptionist duties
- Event management skills
- Defensive driving techniques
- Productivity software proficiency
- Phone communication skills
- Delivery driving experience
- Mechanical knowledge and repairs
- Time management skills
- Google Workspace proficiency
- Phone etiquette mastery
- Attention to detail focus
- Mathematical skills proficiency
Certification
- Bartender License, 04/01/18, Present
- Driver's License, 06/01/20, 07/31/31
Languages
English
Additional Information - Skills
Less than 1 year, Less than 1 year, Less than 1 year, Less than 1 year
Timeline
Customer Return Agent
Avis Budget Group
08.2025 - 11.2025
Babysitter
Family Friends House
02.2024 - 11.2024
Crew Member
Appointment setter
01.2024 - 10.2024
Camp Counselor
Sesame Flyers International
07.2019 - 09.2019
Internship Student
Be A Buddy Program
09.2018 - 06.2019
Member Service Representative
Crunch Fitness Gym
06.2018 - 08.2018
GED - High school or equivalent
GED Prrogram