JONELLE HERNANDEZ
McKinney,TX
Summary
Highly effective experienced sales professional incorporating creative and innovative training styles in order to exceed business objectives and expectations. Results driven with over a decade of experience creating training content, building strong client relationships and significantly lifting sales numbers year over year. Experienced in both retail and remote retail management.
Overview
11
11
years of professional experience
Work History
Home Technology -Sales & Design Consultant
Stereo East
Frisco, TX
05.2021 - Current
- Prepare original and relevant options for clients suitable to individual requirements.
- Listen to clients and introduced solutions to satisfy business and personal needs.
- Conduct product demonstrations to highlight features and redirect objections to positive aspects.
- Listen to customer needs and desires to identify and recommend optimal products.
- Develop team communications and information for meetings.
- Quote prices, credit terms and other bid specifications.
- Liaise between clients and support team to quickly resolve issues.
- Promote conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Meet with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Remain current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Meet with over 15 customers per week to discuss design vision and individual needs
- Prepared original and relevant options for clients suitable to individual requirements
Senior Territory Account Manager
MarketSource
Alpharetta, GA
09.2014 - 05.2020
- Directed and coordinated marketing activities as well as policies to promote clients product line up and increased sales 30% YOY.
- Created training content and mentoring program for both internal and external newly hired employees.
- Conducted dynamic and interactive training sessions for all levels of retail employees in both formal and informal settings
- Defined and tracked campaign effectiveness and adjusted strategies accordingly
- Boosted brand loyalty through innovative customer relationship building
- Coordinated all aspects of in-store presence such as: sales calls, assisted-selling and special event schedule planning.
- Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
- Developed and presented talks on available products and services that could meet current business needs.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Identified issues, analyzed information and provided solutions to problems.
- Used Microsoft Word and other software tools to create documents and other communications.
Field Sales Manager
MarketStar
Ogden, UT
06.2010 - 01.2014
- Directed/coordinated marketing activities and policies to promote HTC products and services
- Coordinated/participated in promotional activities and nationwide trade shows
- Defined and tracked campaign marketing for effectiveness and adjusted strategies accordingly
- Utilized Salesforce to collect information to track marketing and sales numbers
- Boosted brand loyalty through innovative customer relationship building
- Conducted dynamic and interactive training sessions for all levels of retail employees in both formal and informal settings
- Coordinated all aspects of client's in-store presence; this involves sales calls, assisted-selling and special event schedule planning
- Retail Holiday Pop-up Store Manager responsible for: recruiting, supervising, training and performance evaluations for retail staff of 5.
- Communicated product quality and market comparisons by creating sales presentations.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
Education
Master of Science - Ed: Special Education
Brooklyn College
New York, NY06.2008
Bachelor of Arts - Media Communications
SUNY At Old Westbury
Hicksville, NY06.2006
Skills
- Strong Communication and Interpersonal Skills
- Computer Proficiency/Microsoft Office
- Relationship Building
- Creative Thinking
- Cross-selling products and services
- Relationship selling
- Sales expertise
- Product promotions
- Revenue Generation
- New hire on-boarding
- Small Group Instruction
- Public speaking
- Staff development plans
- Team building
- Coaching and mentoring
- Territory Management
Timeline
Home Technology -Sales & Design Consultant
Stereo East
05.2021 - Current
Senior Territory Account Manager
MarketSource
09.2014 - 05.2020
Field Sales Manager
MarketStar
06.2010 - 01.2014
Master of Science - Ed: Special Education
Brooklyn College
Bachelor of Arts - Media Communications
SUNY At Old Westbury
Similar Profiles
Solomon Kgotso NkabindeSolomon Kgotso Nkabinde
PRESENTER at EAST RAND STEREO/EKURHULENI FM (93.9FM)PRESENTER at EAST RAND STEREO/EKURHULENI FM (93.9FM)
Karl M. LePakKarl M. LePak
Security Manager at Stereo Night ClubSecurity Manager at Stereo Night Club
Amar HijazAmar Hijaz
Office Administration at Soundz Good StereoOffice Administration at Soundz Good Stereo