Jonelle Holton
Kailua Kona,HI
Summary
A motivated Manager with over 10 years in the service industry. Responsible for planning, organizing, influencing and controlling operations. Recognized for assessing operational needs, with solutions to save costs and driving guest satisfaction. Resourceful, well-organized with an excellent leadership and team building record.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Style Consultant
Target
Kailua-Kona, HI
06.2023 - Current
- Passionate about strong operations and providing an incredible guest experience
- Responsible for the merchandising of 3 ready-to-wear departments, Girls, Boys, and Infant/Toddlers
- Knowledge of guest service fundamentals including sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Execute visual standards and merchandising guidelines to create an inviting shopping environment
- Staying up to date on the current trends and support changes to product assortment to keep all areas inspiring to guests all year round
- Clear understanding of key metrics, sales goals, inventory levels, top shortage categories, guest traffic, peak times
- Experience supporting a guest first culture across the store
Executive Housekeeper
Destination Residences Hawaii
Waimea, HI
10.2022 - 03.2023
- Planned, organized, staffed and managed the housekeeping department of the property management division for multiple luxury property locations
- Held the housekeepers accountable for their performance to ensure the highest standards of cleanliness were continually met
- Developed operational goals aligned with business strategy.
- Monitored inventory levels and purchasing in keeping linen/terry, chemicals, cleaning supplies and resale items well-stocked
- Inspected and evaluated physical condition of establishment to submit recommendations to owners regarding painting, repairs and reallocation of space if needed
- Conferred with staff to resolve performance in accordance to company policies and procedures
Director of Operations
Ganir and Company Pacific Rim Commercial Services
Kailua Kona, Hawaii
07.2021 - 10.2022
- Contracted to reset operations post pandemic for 3 resort properties within the companies current portfolio of business on Hawaii island
- Established operational guidelines, recruited and staffed each resort and identified opportunities for improvement
- Trained, set goals and expectations for several teams of supervisors, division managers and their staff to ensure the scope of service was properly executed for nightly stewarding and public area cleaning in each resort operation
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Housekeeping Manager
Waikoloa Beach Marriott/Marriott Vacation Club
Kailua Kona, HI
10.2016 - 10.2020
- Increased productivity by holding housekeepers accountable for completing daily room credits and monitoring dropped room averages
- Improved GSS room cleanliness scores by leading, motivating and engaging associates on a daily basis
- Train, coach, develop teamwork to ensure guest satisfaction and room cleanliness are in line with our goals
- Resolve guest complaints in collaboration with all other departments and all housekeeping complaints in a timely and professional manner
- Oversee controls over expenses and inventory for optimal budget tracking
- Planned and executed the hotel room renovation from start to finish and its conversion into a multi use property
Owner
Three Little Birds Event Management
Kailua Kona, Hawaii
03.2012 - 03.2020
- Hired, trained and mentored core start-up team
- Maintained meticulous records to ensure accuracy and quality for each event, and venue. Managed budgets, guest lists, catering and event timelines
- Executed follow-ups with event staff to confirm scheduling and logistics
- Maintained continuous communication with clients and vendors
- Set pricing structures and designed menus according to market analytics and emerging trends
- Negotiated contracts, fees and booked venues for events while gaining optimal pricing to continually increase profit margins
- Maintained client relationships and repeat business ventures
Operations Manager
Ganir And Company Pacific Rim Commercial Services
Honolulu, HI
05.2015 - 10.2016
- Managed all field operations on the Island of Hawaii
- Recruited, supervised and trained high performing teams of Division Managers
- Achieved business development goals and successful contract negotiations
- Met all budgeted and fiscal responsibilities
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution
- Ensured the scope of service was properly executed for daily and nightly stewarding and public area cleaning
Clubhouse Manager
The Club At Hokuli'a
Kailua Kona, HI
02.2006 - 03.2012
- Private members only club, responsible for Food and Beverage, Catering on site and off site, event sales, and all Special Events
- Supervise, train, counsel and evaluate associates
- Menu planning and event planning, BEO's
- Maintained a high level of member satisfaction
- Extensive Food, Wine, Service and Spirits knowledge
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
- Technical Diploma David N. Myers College
American Bar Association Paralegal Studies
Cleveland, OhioSkills
- Manages teams through motivation, engagement, coaching and development
- Able to anticipate guest needs with proven experience in guest service and problem resolution
- Experience managing multi use properties (Resort, vacation club ownership, property management, private members only club management)
- Event planning proficiency
- Efficient at staffing, scheduling, training, discipline and developing associates
- Maintains and manages the budget and projections
- Interacts effectively with all levels of management, both inside and outside of the organization
Affiliations
Chair person on various Spirit to Serve community events with an increase in charitable contributions year after year
Certification
- Licensed Loan Originator in the State of Hawaii and an active loan originator from January 2002-July 2013
- Licensed Realtor State of Ohio
Timeline
Style Consultant
Target
06.2023 - Current
Executive Housekeeper
Destination Residences Hawaii
10.2022 - 03.2023
Director of Operations
Ganir and Company Pacific Rim Commercial Services
07.2021 - 10.2022
Housekeeping Manager
Waikoloa Beach Marriott/Marriott Vacation Club
10.2016 - 10.2020
Operations Manager
Ganir And Company Pacific Rim Commercial Services
05.2015 - 10.2016
Owner
Three Little Birds Event Management
03.2012 - 03.2020
Clubhouse Manager
The Club At Hokuli'a
02.2006 - 03.2012
- Technical Diploma David N. Myers College
American Bar Association Paralegal Studies
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