JONELLE HYDE
I Antioch,TN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-oriented Salon Manager adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs. Motivated with strong work ethic and positive attitude. Highly effective in fast-paced work environments.
Overview
6
6
years of professional experience
Work History
Salon Manager
Master Cuts Salon I
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Assistant Manager
Great Clips I
- Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Travel Advisor
Travel With JoNelle
06.2018 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for increased efficiency and reduced errors.
- Collaborated with suppliers to negotiate competitive rates and exclusive deals for clients.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
Education
Associate of Science - Reservations, Business Administration
Herzing University
Dearborn, MI05.2011
Skills
- Client Relations
- Administrative Tasks
- Talent Recruitment
- Cleanliness and Sanitation
- Accurate Money Handling
- Salon Safety and Security
- Training Staff
- Cosmetology
- Decision-Making Skills
- Recruitment and Hiring
- Client Satisfaction
- Scheduling
- Advanced Interpersonal Skills
Timeline
Travel Advisor
Travel With JoNelle
06.2018 - Current
Salon Manager
Master Cuts Salon I
Assistant Manager
Great Clips I
- Current
Associate of Science - Reservations, Business Administration
Herzing University
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