JONELLE NELSON
Austell,GA
Summary
Personable hospitality professional with knack for providing exceptional services to guests. Looking to be high-performing Front Desk Agent for nationally recognized hotel chain. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Restaurant Hostess
South City Kitchen
Atlanta, GA
02.2023 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Medical Assistant
Interventional Orthopaedic of Atlanta
Atlanta, GA
05.2019 - 10.2024
- Organized charts, documents and supplies to maintain team efficiency.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Sterilized medical instruments as needed.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Assisted with PRP, BMA and Stem cell procedure's.
- Performed blood draws and processing for lab technician.
- Operated C-arm machine as needed by physician
Medical Assistant
Greater Atlanta Woman's Healthcare
Atlanta, GA
04.2016 - 03.2019
- Assists in the provision of optimal medical care.
- Assists physicians with minor diagnostic procedures, treatments and/or education as directed.
- Escort patients to exam room; take patient histories and vitals; prepare patients for exam and/or procedure.
- Perform general office duties such as answering telephones, taking dictation and completing insurance forms.
- Entered in lab orders and schedule appointments.
- Schedule Out-pt procedures as directed by physician.
- Draw blood and enter lab results.
- Order office supplies and assure that the exam rooms are clean, prepared, stocked and functional at all times.
Urinalysis Technician
Lab Solution/ Veritas Laboratory
Atlanta, GA
02.2015 - 02.2016
- Observes, collects and tests urine samples submitted by Clients.
- Prepares chemicals for conducting urine analysis for drug testing.
- Enters urinalysis results into the information management system.
- Prepares reports, forms and documents as directed by supervisor.
- Reviews forms and reports for accuracy and timely receipt.
- Maintains client records and helps with other clerical/record keeping duties as necessary.
- Provides urine test results to clients.
- Performs related work as required.
Allergy Technician
Airis Allergy Connection
Atlanta, GA
09.2014 - 10.2015
- Assists in the provision of optimal medical care.
- Assists physicians with minor diagnostic procedures, treatments and/or education as directed.
- Escort patients to exam room; take patient histories and vitals; prepare patients for exam and/or procedure.
- Performs basic laboratory procedures and maintains the skin testing room, shot room, exam rooms and blood draw stations.
- Assure that the shot room, skin testing room, and exam rooms are clean, prepared, stocked and functional at all times.
- Performed Rapid Desensitization and Traditional Immunotheraphy.
- Scheduled and performed Skin Test examination.
Education
High School Diploma -
Arthur A. Benjamin Health Professions High School
2010
Associate of Science - Biology
Paine College
2013
Registered Medical Assistant - Medical Assistant
Sanford Brown College
2014
Skills
- CPR Certified
- Customer service
- Scheduling
- Charting
- Experience in computer application
- Attention to detail
- Self-motivated
- Lift and transport Patient's
- Venipuncture/ Injections
- Excellent sense of direction
- Extremely organized
- Team leadership
- Time management skills
- Dependable and reliable
- Courteous and polite demeanor
- Order and stock Supplies
Timeline
Restaurant Hostess
South City Kitchen
02.2023 - Current
Medical Assistant
Interventional Orthopaedic of Atlanta
05.2019 - 10.2024
Medical Assistant
Greater Atlanta Woman's Healthcare
04.2016 - 03.2019
Urinalysis Technician
Lab Solution/ Veritas Laboratory
02.2015 - 02.2016
Allergy Technician
Airis Allergy Connection
09.2014 - 10.2015
High School Diploma -
Arthur A. Benjamin Health Professions High School
Associate of Science - Biology
Paine College
Registered Medical Assistant - Medical Assistant
Sanford Brown College
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