Jonelle Ozmun
Smithville,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Bastrop, TX
09.2013 - 01.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Served as a liaison between staff members and senior management personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Library Assistant
City of Smithville
Smithville, TX
08.2009 - 03.2012
- Organized shelves, book displays, and other library areas according to established guidelines.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Assisted patrons in locating and checking out library materials.
- Developed programs to promote literacy and community involvement with the library.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Troubleshot technical issues with computers or other equipment used by patrons.
- Processed payments from patrons for fines or fees associated with their accounts.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Provided reference and reader's advisory services to library patrons.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
- Assisted in the cataloging of new books and materials.
- Performed basic computer troubleshooting and maintenance tasks.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
- Answered patrons' questions and assisted in finding materials requested.
- Developed strong understanding of cataloging books and other materials through various methods.
- Enforced current library policies fairly with patrons.
- Returned books to circulation by placing on proper shelves.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Handled daily tasks, facility maintenance and security to support staff members.
- Facilitated group visits and tours, providing informative sessions on library offerings.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
Education
High School Diploma -
Pasadena High School
Pasadena, TX06-1985
Skills
- Operations Management
- Employee Performance Evaluations
- Product and service knowledge
- Task Delegation
- Retail Operations Management
- Staff Training and Development
- Project Management
- Money Handling
- Policy administration
- Retail Operations
- Customer Relations
- Team motivation
- Employee engagement
- Customer rapport
- Employee Development
- Customer Service
- Emergency Response
- Positive Attitude
- Self Motivation
- Team Development
- Active Listening
- Hiring and Training
- Project Planning
- Project management abilities
- Consulting
Timeline
Assistant Manager
Hobby Lobby
09.2013 - 01.2024
Library Assistant
City of Smithville
08.2009 - 03.2012
High School Diploma -
Pasadena High School