Jonelle Pugh
Springfield,Missouri
Summary
Experienced professional seeking a challenging role in the food industry to further expand and apply knowledge gained over 23 years. Skilled in both front and back of house operations, with a strong work ethic and ability to overcome any challenge.
Overview
21
21
years of professional experience
Work History
Director of Operations
Chick-fil-A\ Chartwells
Springfield, Missouri
03.2021 - 08.2024
- Developed and executed operational strategies to optimize efficiency, decrease expenses, and enhance customer satisfaction.
- Developed and implemented efficient employee attendance tracking and scheduling processes.
- Introduced and executed cost-saving measures through the implementation of strategic operational plans.
- Identified areas where process improvements could be made resulting in increased productivity.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Developed training programs for new employees as well as existing staff members.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Delegated work to staff, setting priorities and goals.
- Consistently ensured operational standards by completing thorough opening, closing, and shift change functions every day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Prep\ Crew Member
Incredible Pizza Company
08.2017 - 06.2018
- Prepared food and vegetables in advance, ensuring successful setup of the salad bar during busy times.
- Ensured that the salad and pizza bars remained consistently replenished and readily accessible for customer satisfaction.
- Ensured the kitchen was in a consistently clean and usable state each night, facilitating smooth operations for morning openers.
- Checked temperatures of refrigerators and freezers to ensure they remain at optimal levels.
- Assisted in the preparation of food items by following recipes and instructions from chefs.
Shift Lead
Hurts Donut Company
11.2015 - 11.2017
- Supervised and provided guidance to employees on nightly tasks to enhance productivity.
- Maintained adequate product inventory during overnight shifts in order to facilitate smooth morning operations.
- Made and rolled yeast for donuts, ensuring decorators had product to decorate.
- Facilitated the learning and development of newly hired staff members by providing guidance on different positions in the store
- Handled cash transactions, including accurate reconciliation of cash drawer balances at end of shifts.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Gas Station Attendant
Signal Gas Stations
01.2013 - 01.2015
- Handled store opening and closing duties as directed by manager
- Provided support to customers at the pumps, facilitated purchases within the store, and offered assistance for various requests
- Contributed to the overall cleanliness of the Gas Station through regular cleaning tasks
- Maintained cleanliness and functionality of pumps through regular paper and cleaning supply refills as well as trash management.
Fast Food Management
Taco Bell
05.2003 - 12.2013
- Dedicated ten-year tenure at Taco Bell, excelling as a manager for the last eight years.
- Managed store operations, including opening, closing, scheduling, hiring, and firing. Trained new employees and handled inventory ordering.
- Assessed employee performance on a regular basis and provided constructive feedback for improvement.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Ensured compliance with all local health regulations related to food safety.
- Adhered to company policies and procedures while enforcing them among all employees.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Optimized profits by controlling food, beverage and labor costs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Managed team of 10-15 employees in fast-paced environment.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
Education
San Bernadino Valley College
California01.1998
Orangewood High School
California01.1996
Skills
- Staff Supervision
- Inventory Management
- Quality Assurance
- Time Management
- Teamwork and Collaboration
- Problem-solving abilities
- Employee Scheduling
- Operational Efficiency
- Food safety knowledge
- Restaurant Operations
- Safe Food Handling
- Customer Service
- Reliable and punctual
- Cutting and slicing techniques
- Commercial deep fryer and slicer operation
- Conflict resolution techniques
- Restaurant Management
- Quality assurance and control
Timeline
Director of Operations
Chick-fil-A\ Chartwells
03.2021 - 08.2024
Prep\ Crew Member
Incredible Pizza Company
08.2017 - 06.2018
Shift Lead
Hurts Donut Company
11.2015 - 11.2017
Gas Station Attendant
Signal Gas Stations
01.2013 - 01.2015
Fast Food Management
Taco Bell
05.2003 - 12.2013
San Bernadino Valley College
Orangewood High School
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