Jonelle Smith
Palm Desert,CA
Summary
Accomplished General Manager at Cal-Am Properties, adept in operations management and leadership, significantly enhancing team performance and customer satisfaction. Expert in relationship building and driving up occupancy and community engagement. Proven track record in project management and expense control, achieving operational excellence and fostering robust tenant loyalty.
Overview
12
12
years of professional experience
Work History
General Manager
Cal-Am Properties
01.2023 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
- Developed annual operating budgets and forecasts.
- Conducted monthly Manager's luncheons and/or Town Halls with the Community.
- Worked daily with the Capital expense projects.
- Administered operations to handle needs of more than 1100 tenants 550 property units.
- Followed up on delinquent tenants and coordinated collection procedures.
Community Manager
Sares-regis Group
05.2022 - 10.2022
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Community Manager
Embrey Property Management
10.2021 - 05.2022
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Community Manager
Greystar Property Management
05.2020 - 10.2021
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Property Manager
Sunridge Properties
03.2017 - 09.2019
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
Assistant Manager
Protea Management
01.2015 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bookkeeper
RE/MAX DFW Associates
09.2013 - 01.2015
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
Property Manager
Arnel Management
04.2012 - 09.2013
- Conducted regular property inspections, identifying areas for improvements.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
Education
Villa Park High School
Villa Park, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Relationship Building
- Verbal and written communication
- Staff Motivation
- Customer Retention
- Project Management
- Marketing
- Expense Control
Timeline
General Manager
Cal-Am Properties
01.2023 - 05.2024
Community Manager
Sares-regis Group
05.2022 - 10.2022
Community Manager
Embrey Property Management
10.2021 - 05.2022
Community Manager
Greystar Property Management
05.2020 - 10.2021
Property Manager
Sunridge Properties
03.2017 - 09.2019
Assistant Manager
Protea Management
01.2015 - 04.2016
Bookkeeper
RE/MAX DFW Associates
09.2013 - 01.2015
Property Manager
Arnel Management
04.2012 - 09.2013
Villa Park High School
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