Jonelley Rullan
Orlando,FL
Summary
Demonstrated impact in previous roles through delivery of high-quality customer service and streamlined operations.
Overview
4
4
years of professional experience
Work History
Conf Services A/V Tech
Orlando Health
Orlando, USA
06.2024 - Current
- Coordinated setup, staging, and breakdown of tables, chairs, and event equipment to ensure meetings and functions were delivered efficiently and according to plan.
- Operated, configured, and troubleshot audio-visual and sound equipment for live events and presentations, minimizing technical disruptions and ensuring seamless event support.
- Managed event-related paperwork, budgets, inventory, and supplies while meeting deadlines and supporting projects to stay on or under budget.
- Supported administrative operations by coordinating meetings, managing communications, maintaining filing systems, preparing reports, and handling data entry using Microsoft Excel and other office software.
- Trained new team members on event procedures, AV equipment, and operational protocols while collaborating with Conference Managers, event staff, and colleagues to ensure smooth execution.
Customer Service Representative
Forever 21
Orlando, USA
01.2024 - 05.2024
- Deliver excellent customer service and resolve customer inquiries.
- Process sales, returns, exchanges, and orders accurately.
- Assist customers with product selection and promote sales.
- Maintain organized merchandise and support store recovery.
- Operate POS systems and follow company procedures.
- Collaborate with team members to support store operations.
- Train new staff on customer service and store procedures
Photo Booth
Supreme Photo Rentals
Kissimmee, USA
01.2023 - 01.2024
- Operations.
- Tech Setup.
- Customer Service of Photo/Video Booths.
- Representation.
Education
Valencia Osceola Campus
Kissimmee, FloridaCypress Creek High School
Orlando, FloridaOrange Technical College
Orlando, FloridaSkills
- Customer service
- Audio/visual setup
- Technical troubleshooting
- Team collaboration
- Data entry
- Equipment maintenance
- Video conferencing
- Virtual events
- Multimedia production
- Crestron programming
Timeline
Conf Services A/V Tech
Orlando Health
06.2024 - Current
Customer Service Representative
Forever 21
01.2024 - 05.2024
Photo Booth
Supreme Photo Rentals
01.2023 - 01.2024
Valencia Osceola Campus
Cypress Creek High School
Orange Technical College