Jonelson Rodriguez
Vallejo,CA
Summary
A new grad student who has just completed their masters program now looking to continue their commitment to learning, developing skills in social work and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
Work History
Sales associate
Foot Locker
09.2019 - 01.2021
- Worked apart of a team of salespeople in which communication was key in order to help customers obtain the desired item
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Manager
Valerio's Tropical Bakeshop
06.2021 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Defined clear targets and objectives and communicated to other team members.
Behavior Technician
Learnings ARTS
10.2023 - 12.2023
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Worked as part of collaborative team to address changing needs of children and families.
Education
High School Diploma -
De La Salle High School
Concord, CA01.2017
Master of Science - Pyschology
University of Nevada - Reno
Reno, NV05.2021
Master of Science - Sociology
University of Nevada - Reno
Reno, NV05.2021
Master of Science - Forensic Psychology
Southern New Hampshire University
Hooksett, NH07.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Self Motivation
- Reliability
Goals
Aspiring to work in the field of psychology as a social worker, my goal is to help people overcome challenges, relieve suffering, and fight for social justice.
Hobbies and Interests
- Playing video games
- Cooking
- Writing
- Photography
- Sports
- Dancing
- Hiking
Timeline
Behavior Technician
Learnings ARTS
10.2023 - 12.2023
Manager
Valerio's Tropical Bakeshop
06.2021 - 01.2024
Sales associate
Foot Locker
09.2019 - 01.2021
High School Diploma -
De La Salle High School
Master of Science - Pyschology
University of Nevada - Reno
Master of Science - Sociology
University of Nevada - Reno
Master of Science - Forensic Psychology
Southern New Hampshire University