Jonelyn Sangoyele
Port St Lucie
Summary
Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Drug Screening Coordinator ( Full Time 72 Hours)
KBR Inc
07.2023 - Current
- Coordinated scheduling and document management for remote administrative tasks while overseeing the transition to a new contract, ensuring smooth operations for 15 Diplomatic Security personnel.
- Oversee 5 drug collection sites, performing 700 drug collections monthly in compliance with DOT testing and federal regulations.
- Coordinated medical evacuation procedures for 20+ emergency patients requiring further treatment in a critical care environment.
- Conducted Mock Collection training for new employees to pass the DOT Drug Specimen Collectors class.
- Ensured high-quality specimen collection across all sites, reducing invalid results by 15%.
- Generated monthly reports for the satellite office, analyzing trends and discrepancies in client payment patterns.
- Created a comprehensive training program for 25 Mission Support drug collectors covering drug testing procedures and compliance protocols.
- Processed and communicated drug specimen results to the State Department office for federal contractors' employees, ensuring compliance with reporting protocols for 15+ cases monthly.
- Packaged and labeled over 700 specimens for shipment to contracted independent laboratory, ensuring compliance with all safety and handling protocols.
- Assisted with patient documentation during a Mass Casualty training event, managing documentation for up to 20 patients per session.
- Provided support to over 50 donors during the walking blood bank donation program, ensuring a smooth donation process.
Account Receivable Rep( Full Time 40 Hours)
South Florida Orthopeadics & Sports Medicine
04.2019 - 07.2023
- Reviewed and confirmed personal injury protection coverage for 30+ insurance policies monthly to ensure accurate policy ownership.
- Determined insurance coverage eligibility for over 200 patients monthly and managed overdue payment grace periods using billing software.
- Applied accurate diagnosis codes for over 500 insurance claims monthly, reducing claim denials by 15%.
- Prepared and issued 50+ invoices weekly for office visits and medical services, ensuring accurate billing and timely payments.
- Processed and confirmed 20+ accident reports with insurance companies to ensure timely medical payments.
- Attached 50+ required documents weekly to ensure timely processing of claims using the claims management system.
- Submitted commercial insurance claims through a contracted clearinghouse, processing 50+ claims weekly.
- Reconciled monthly collection reports for 200+ unpaid accounts totaling $130,000, identifying discrepancies and preparing summaries for management review.
- Monitored and tracked 100+ submitted claims weekly to reduce payment delays and ensure timely processing.
- Reviewed 150+ medical records weekly for appropriate coding, successfully reducing claim denials by 20%.
- Managed billing, invoicing and posting 500 patients medical charges everyday ensuring accuracy and timely payments.
Medical Receptionist ( Full Time 40 Hours)
Dr. Joseph J Katta
06.2016 - 03.2019
- Full Time 40 Hours
- Delivered exceptional customer service to over 500 clients, contributing to a 95% satisfaction rate recognized by the Customer Service Excellence Award.
- Coordinated 50+ patient appointments monthly, verified insurance eligibility for a diverse client base, and calculated costs for sliding fee patients based on service requirements.
- Processed an average of 50+ patient payments daily, analyzed account receivables for accuracy, and communicated discrepancies to Billing personnel.
- Scheduled follow-up appointments for an average of 15 patients weekly and efficiently processed lab orders for diagnostic procedures.
- Prepared demographic registration data for 50+ patients for upcoming clinic visit using electronic health record system.
- Processed an average of 30 referrals and authorizations monthly while ensuring accurate submission of 100% of CPT and ICD-10 codes for billing.
- Coordinated the ordering of approximately 50 prescriptions weekly with pharmacy staff to ensure timely fulfillment.
- Collected copays and processed card payments for an average of 50 self-pay patients daily.
- Handled sensitive information for over 700 patient records monthly while ensuring confidentiality and strict adherence to HIPAA regulations.
Education
Bachelor of Arts - Industrial Psychology
Philippine Womens University
Manila PhilippinesHigh School Diploma -
Olongapo City National High School
Olongapo City Philippines06-1996
Skills
- Recordkeeping
- Multitasking and organization
- Vendor coordination
- Team oversight
- Insurance verification
- Document management
- Adaptability and flexibility
- Conflict resolution
- Scheduling and calendar management
- Medical billing
- Business administration
- Team collaboration
- Document control
Certification
Current Moderate Risk Public Trust (MRPT) Clearance
Cardiopulmonary resuscitation (CPR)/ Basic Life Support (BLS) Certificate
Certified Nursing Assistant
Certified Department of Transportation (DOT) Drug Screen Collector
Languages
English
Full Professional
Timeline
Drug Screening Coordinator ( Full Time 72 Hours)
KBR Inc
07.2023 - Current
Account Receivable Rep( Full Time 40 Hours)
South Florida Orthopeadics & Sports Medicine
04.2019 - 07.2023
Medical Receptionist ( Full Time 40 Hours)
Dr. Joseph J Katta
06.2016 - 03.2019
Bachelor of Arts - Industrial Psychology
Philippine Womens University
High School Diploma -
Olongapo City National High School