Jones Emmett
Princeton,Texas
Summary
Customer-oriented General Manager with 35 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
General Manager
Five Guys
10.2020 - Current
- Consistently achieved or meet expectations with KPI's
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved first 100% on quarterly Steritech Inspections, since then th unit has achieved four 100's
- Meet or exceed expectations consistently with labor, COGS and budget
- Superseded 8 mandatory monthly mystery shops scores vs Corporate scores.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Director of Operations
Chick-fil-A
03.2019 - 10.2020
- Under my direct leadership we achieved in our first 6 month of operation, a total of 271 cars in 1 hour. through the Drive Thru.
- Collaborated with senior management to develop and execute long-term goals and objectives.
- On our 1st Steritech we scored a 98% within 3 months of operation.
- Reduced COGS by 1.5% and Labor by 1% after taking over as Director.
- Mentored and coached team members to foster productive and engaging work environment.
- Spearheaded policies and procedures for the newly started Catering Team
- Observed each employee's individual strengths and initiated mentoring program to improve areas of opportunities
Owner/Operator
Mr Jim's Pizza
03.2012 - 12.2019
- Achieved sales and profit in black during our 1st month of operation.
- Prepared annual budgets with controls to prevent overages.
- Decreased COGS vs same year COGS by almost 3%
- Performed statistical analyses to gather data for operational and forecast team needs.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Used knowledge of market trends to create weekly sales through WISD
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions
General Manager
Sonic
02.2010 - 03.2012
- Consistently achieved District Sales Record
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Through consistent training, the unit became a Training Store
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- I was recognized 2 times for General Manager of the month
- Built and promoted community relationships that sponsored weekly spirit nights and car shows
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager of Operations
Taco Bell
01.2008 - 02.2010
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Improved productivity while reducing staffing and operational costs by 70%.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Restaurant District Manager
Burger King
04.2004 - 12.2008
- Developed, implemented, and managed business plans to promote profitable food and beverage sales by 6%
- Carefully interviewed, selected, trained, and supervised 4 to 6 General Managers
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies by 3% to 6%
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Area Manager of Operations
Edwardo's Restaurants
05.1992 - 06.2000
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enforced compliance with local, state and federal regulations and company standards.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Developed processes to save on costs and prevent losses.
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Phillip College
Chicago06.1992
Skills
- Performance improvement
- Efficient multi-tasker
- Exceptional interpersonal communication
- Staff training/development
- Verbal and written communication
- Effective leader
- Deadline-oriented
- Relationship building
- Operations management
- Budgeting
- Coaching and mentoring
- Consistently meet goals
Timeline
General Manager
Five Guys
10.2020 - Current
Director of Operations
Chick-fil-A
03.2019 - 10.2020
Owner/Operator
Mr Jim's Pizza
03.2012 - 12.2019
General Manager
Sonic
02.2010 - 03.2012
General Manager of Operations
Taco Bell
01.2008 - 02.2010
Restaurant District Manager
Burger King
04.2004 - 12.2008
Area Manager of Operations
Edwardo's Restaurants
05.1992 - 06.2000
Associate of Arts - Hotel, Motel, And Restaurant Management
Phillip College
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