Jones Franco
Easton,PA
Summary
Resourceful Lead Machine Operator known for high productivity and efficiency in managing tasks. Specialize in preventive maintenance, quality control, and troubleshooting to ensure smooth operation and minimize downtime. Skilled in team leadership, problem-solving, and adaptability, enabling seamless collaboration and swift response to operational challenges. Excel in communication and time management, facilitating clear instructions and prioritizing tasks for optimal workflow.
Overview
17
17
years of professional experience
Work History
Lead Machine Operator
BerkOne
Bethlehem, PA
11.2021 - Current
- Coordinating with PMC Management on work priorities, scheduling, planning of work schedules, reviewing equipment capabilities and requirements, and reviewing personnel performance
- Reviewing, updating, reporting monthly numbers, Tracking of postage related to usage and assuring we are in balance with accounting based on the jobs performed and the equipment usage
- Tracking of postage and balancing to jobs sent via the consolidator
- Assisting PMC Management in the assignment of work to the appropriate area/equipment, review jobs statuses based on due dates
- Train and assist Machine Operators in daily operations, Check discrepancy and jobs due reports at the end of the day
- Responsible to order supplies, postage and updating appropriately, upgrading PC software in coordination with TSD perform software upgrades from other software vendors.
Packaging Technician
Thermo Fisher Scientific
Allentown, PA
08.2021 - 10.2021
- Appling Good Manufacturing Principles in all areas
- Demonstrates and promotes values of Integrity, Intensity, Innovation and Involvement
- Cleaning packaging rooms and machinery in accordance with Standard Operating Procedures (SOPs) and Good
- Manufacturing Principles (cGMPs)
- Performs manual or automated assembly, filling, packaging and labeling of pharmaceutical products
- Ensures adherence to specifications and the highest quality standards
- Accepts or rejects in-process clinical supplies and drug products according to acceptability standards determined by Good Manufacturing Principles, customer requirements, and Standard
- Operating Procedures
- Works with other departments to perform in-process inspections and other necessary tasks
- Performs computer-related tasks for signing in to a job, in-process actions and data entry
- Performs counts of incoming and completed components and drug product to ensure accuracy and accountability
- Performs tasks that will possibly be verified by an independent individual or will possibly perform inspection/verifications of work performed by others
- Uses stationary and/or hand-held machinery in multiple operations.
Machine Operator Associate
Cigna Insurance Companies
Easton, PA
01.2019 - 08.2020
- Operated and maintained mail sorting equipment, ensuring accurate sorting and barcoding of mail items
- Trained and directed new employees on equipment operation, safety procedures, and quality control measures
- Conducted quality checks to verify compliance with postal regulations and customer requirements
- Assisted in the implementation of process improvements to enhance efficiency and productivity.
Mail Sorter
Allied Personnel Services
Easton, PA
05.2017 - 02.2018
- Ensures that the mail is reviewed for proper date, postage, and good quality barcodes prior to being placed in the appropriate mail trays by verifying the zip codes on the mail match the mail trays properly
- Checks for presorting endorsement in the mail
- Ensures that finished mail is organized neatly and placed right side up facing forward
- Communicates errors found in the mail to operator or supervisor to prevent re-work of mail, Keeps postage metered rejects separated by postage rate
- Keeps mail separated by specific jobs
- Removes mail piece jams from the machine by pulling mail backward and upward to avoid damaging the mail
- Ensures that jammed mail is forwarded to the assigned bin to be properly sorted under proper client number, to avoid double counts on the machine
- Forwards empty and unsealed envelopes to the correction department
- Recognizes bad barcodes and notifies the operator
- Ensures all mail is cleared from all sort bins on the machine and racks for mailing
- Prepares outgoing mail for sleeving by placing full mail trays into tray sleeves
- Keeps mail bins stocked by replacing mail trays and tag holders when they are low
- Keeps the work area clean by placing mail bins under machines Picks up plastic straps and strapping material off floors to prevent possible tripping hazards.
Administrative Assistant
Verzani & Sandrini, Jundiai
, Brazil
01.2015 - 09.2015
- Manage and maintain executives' schedules, appointments, and travel arrangements.
- Coordinating meetings, conferences, and events, including arranging venues, catering, and logistics.
- Prepare and distribute communications such as memos, emails, reports, and presentations.
- Assist in the preparation of regularly scheduled reports.
- Develop and maintain a filing system, ensuring all documentation is kept up to date and accessible.
- Order office supplies and maintain inventory levels, anticipating needs to ensure uninterrupted office operations.
- Handle confidential information with discretion and professionalism.
- Answer and direct phone calls and emails, taking messages and responding to inquiries as needed.
- Perform data entry and maintain accurate records of contacts and correspondence.
- Assist in the preparation of financial statements, invoices, and other financial documents as needed.
- Provide general administrative support to visitors and employees, including greeting guests and coordinating office activities.
Supervisor
Todos Empreendimentos, Itu Brazil
02.2011 - 07.2014
- Supervise and coordinate administrative staff, including receptionists, administrative assistants, and office clerks.
- Plan and oversee administrative workflows, ensuring tasks are completed accurately and on time.
- Monitoring and maintain office supplies inventory, anticipating needs and ordering supplies as necessary.
- Ensure compliance with company policies and procedures, and recommend improvements as needed.
- Train new administrative employees on office procedures and protocols.
- Manage schedules and appointments for office personnel.
- Resolve office-related issues and inquiries from staff and clients promptly.
- Coordinate with department heads to ensure alignment of administrative support with organizational goals.
- Maintain office equipment and arrange for repairs when necessary.
- Assist in organizing company events or special projects as assigned.
Customer Service Supervisor
Fidelity - Itu
, Brazil
11.2007 - 07.2008
- Supervising and coach a team of customer service representatives to ensure high-quality service delivery.
- Monitor team performance and provide feedback, coaching, and training to improve customer interactions and productivity.
- Handle escalated customer complaints and issues, resolving conflicts and ensuring customer satisfaction.
- Developing and implement customer service policies and procedures to optimize efficiency and effectiveness.
- Coordinate with other departments to resolve complex customer issues and improve service delivery processes.
- Analyze customer service data and metrics to identify trends and areas for improvement.
- Prepare and present regular reports on team performance and customer feedback to management.
- Conduct regular team meetings to communicate goals, objectives, and updates.
- Maintain a positive working environment, fostering teamwork and collaboration among team members.
- Stay informed about industry trends and best practices in customer service management
Education
Certification - Strategic Leadership And Management
University of Illinois at Urbana-Champaign
Champaign, IL03-2024
Certificate - Google IT Support Certificate
Google - Coursera
Mountain View, CA07-2023
Associate - Human Resources Management
Uninter University
Curitiba, Brazil07-2019
Skills
- Supervising experience (5 years)
- Manufacturing (3 years)
- Excel (4 years)
- Word (4 years)
- Recruiter (3 years)
- Human Resources (5 years)
- Multilingual
- Microsoft Windows
- Machining
- Leadership
- Shift management
- Supervising experience
- Assembly
- Mechanical knowledge
- Hand tools
- Links
- Http://jhonesfranco
- Certifications and Licenses
- Driver's License
Languages
- Spanish
- English
Timeline
Lead Machine Operator
BerkOne
11.2021 - Current
Packaging Technician
Thermo Fisher Scientific
08.2021 - 10.2021
Machine Operator Associate
Cigna Insurance Companies
01.2019 - 08.2020
Mail Sorter
Allied Personnel Services
05.2017 - 02.2018
Administrative Assistant
Verzani & Sandrini, Jundiai
01.2015 - 09.2015
Supervisor
Todos Empreendimentos, Itu Brazil
02.2011 - 07.2014
Customer Service Supervisor
Fidelity - Itu
11.2007 - 07.2008
Certification - Strategic Leadership And Management
University of Illinois at Urbana-Champaign
Certificate - Google IT Support Certificate
Google - Coursera
Associate - Human Resources Management
Uninter University
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