Jonese Johnson
Rochester,MN
Summary
Dynamic professional with a proven track record at H&R Block, excelling in group leadership and operational streamlining. Enhanced client satisfaction through effective training module creation and compliance management. Recognized for mentoring junior staff, fostering a collaborative environment, and improving workflow efficiency, resulting in reduced turnaround times.
Overview
8
8
years of professional experience
Work History
Team Lead
H&R Block
09.2023 - 08.2025
- Led team in delivering quality tax preparation services, enhancing client satisfaction and retention.
- Streamlined workflow processes, resulting in improved operational efficiency and reduced turnaround times.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Implemented training programs for new hires, ensuring compliance with company standards and practices.
Receptionist Administrator
Nazareth Inn
08.2020 - 02.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Trained new staff on reception procedures, promoting a collaborative team environment.
- Developed and maintained filing systems for guest records, improving data retrieval efficiency.
- Oversaw scheduling for meeting spaces, optimizing usage for events and conferences.
Administrative Assistant
Ernest Morial Convention Center
03.2017 - 05.2020
- Assisted in maintaining office organization and efficiency through effective scheduling and filing systems.
- Assisted in managing schedules and appointments for team members
- Supported preparation of meeting materials and agendas
- Maintained organized filing systems for efficient document retrieval
- Utilized office software to streamline data entry and reporting tasks
Education
No Degree - Health Information Technology
Rochester Community And Technical College
Rochester, Minnesota, MN04-2027
Skills
- Group leadership
- Front office administration
- Operational streamlining
- Client feedback analysis
- Training module creation
- Compliance management
Timeline
Team Lead
H&R Block
09.2023 - 08.2025
Receptionist Administrator
Nazareth Inn
08.2020 - 02.2023
Administrative Assistant
Ernest Morial Convention Center
03.2017 - 05.2020
No Degree - Health Information Technology
Rochester Community And Technical College