Jones Eden Mervilus
Revere,MA
Summary
Dynamic and results-oriented professional with extensive experience at Boston Volvo and United People's Bank, adept in sales and marketing strategies and proficient in MS Office 365. Demonstrated ability to increase customer base through innovative sales techniques and exceptional interpersonal skills. Proven track record in leadership, enhancing team productivity, and client relationship-building.
Overview
9
9
years of professional experience
Work History
Sales Professional
Boston Volvo
Boston, MA
01.2022 - 02.2024
- Prepared presentations and conducted demos of products or services for potential buyers.
- Generated leads through cold-calling, networking, email campaigns.
- Developed and implemented sales strategies to increase customer base and boost revenue.
- Resolved customer complaints promptly and professionally.
- Utilized CRM software to track customer interactions and monitor progress toward goals.
- Maintained relationships with existing customers to encourage repeat and additional sales.
Assistant Manager
United People’s bank
Belmont, MA
02.2019 - 01.2022
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
Immigration Consultant
IFSI
Boston, MA
05.2017 - 02.2021
- Analyzed potential risks associated with each case based on individual circumstances.
- Assisted clients in completing forms accurately and completely according to specific requirements.
- Monitored pending cases with government agencies to ensure timely processing.
- Provided guidance on obtaining visas, green cards, citizenship or permanent residence status.
- Prepared legal documents such as affidavits, appeals, waivers and letters of support.
- Advised clients on the impact of changing immigration laws and policies on their eligibility status.
- Responded promptly to inquiries from clients regarding their applications or other matters.
- Developed strategies to help clients overcome any obstacles they may face during the application process.
Supervisor
CVS
Dorchester, MA
06.2015 - 05.2017
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Counted and balanced cash drawer at the beginning and end of shift.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Assisted in developing training materials for new hires as well as existing employees.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Created reports on inventory activity, shortages, overages.
Education
Bachelor of Science - Business Administration And Management
University of Massachusetts Dartmouth
North Dartmouth, MA06-2021
High School Diploma -
TechBoston Academy
Boston, MA06.2017
Skills
- AutoCAD and Revit
- MS Office 365, and Microsoft Word
- Excel and Internet research
- Multitasking and prioritizing
- Organization and technical skills
- Interpersonal skills
- Dependability
- Articulate and assertive
- Attentiveness and critical thinking
- Flexible and customer relationship-building
- Cash handling and sales presentations
- Client presentations
- Sales and marketing strategies
Websites
References
References available upon request.
Affiliations
- Finance Committee at New Life Christian Boston
Languages
English
Professional
French
Professional
Haitian Creole
Professional
References
References available upon request.
Timeline
Sales Professional
Boston Volvo
01.2022 - 02.2024
Assistant Manager
United People’s bank
02.2019 - 01.2022
Immigration Consultant
IFSI
05.2017 - 02.2021
Supervisor
CVS
06.2015 - 05.2017
Bachelor of Science - Business Administration And Management
University of Massachusetts Dartmouth
High School Diploma -
TechBoston Academy
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