Jonesha Barnett
Greenville,MS
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
PROGRESSIVE
10.2023 - 04.2024
- Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.
CLIENT SERVICE ASSOCIATE
ASCENSUS
05.2022 - 07.2023
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients
- Reply to client requests for information via email, outbound call, or internal workflow
- Maintain detailed workflow documentation for all functions and tracking for all reports provided
- Provide timely, exceptional service, including problem solving and issue resolution with minimal inconvenience to clients
- Provide effective verbal and written communications in a clear, concise, and informative manner
- Processed loan and other distribution requests.
TECHNICAL SUPPORT
KELLY CONNECT
05.2021 - 04.2022
- Identified, researched and resolved technical issues for customers
- Provided support to customers via telephone, email and online chat
- Performed system configuration changes according to customer requirements.
REVENUE AUDITOR
HARLOW'S CASINO RESORT & SPA
07.2019 - 04.2021
- Track pertinent information for the casino
- Responsible for the daily audits of Table Games, Slots, Food and Beverage, Cage, and Kiosk
- Responsible for making everything balance out in various audits account assigned.
MAIN BANKER
HARLOW'S CASINO RESORT & SPA
06.2018 - 07.2019
- Count and verified casino operation functions and submit to auditing
- Prepared and verified all shift work for cash cage, slot attendants and special events
- Count and prepare opening and closing cash inventories at the beginning and end of each shift
- Count all cash and chips monetary instruments accurately
- Prepared deposit of currency, mute currency, and checks
- Received, verified, and documented daily drops from soft count.
Education
High School Diploma -
Ray Brooks High School
Benoit, MS05.2014
Bachelor of Science -
Walden University
Minneapolis, MNSkills
- Paperwork Processing
- Complaint resolution
- Data Entry
- Problem-solving abilities
- Customer Service
- Multi-Task Management
- Typing proficiency
- Payment Processing
- Credit card payment processing
- CRM Software
- Technical Support
- Microsoft Office expertise
- Filing
- Medical terminology knowledge
- Customer Relationship Management (CRM)
- Spreadsheets
- Banking
Certification
- Medical Assistant
References
References available upon request.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
PROGRESSIVE
10.2023 - 04.2024
CLIENT SERVICE ASSOCIATE
ASCENSUS
05.2022 - 07.2023
TECHNICAL SUPPORT
KELLY CONNECT
05.2021 - 04.2022
REVENUE AUDITOR
HARLOW'S CASINO RESORT & SPA
07.2019 - 04.2021
MAIN BANKER
HARLOW'S CASINO RESORT & SPA
06.2018 - 07.2019
High School Diploma -
Ray Brooks High School
Bachelor of Science -
Walden University