Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonesha Holden

Sanford,FL

Summary

Highly motivated retail employee with extensive customer service and sales experience. Outgoing professional with track record of increased sales and improving buying experience. Effective and outgoing communicator offers personalized assistance to customers. Friendly Clothing Sales Associate specializing in customer service, communication and inventory management. Supports customers in discovering new products and identifies upsell opportunities to boost sales. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Clothes Tagger

Paradise & Gifts
07.2023 - Current
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Greeted customers, identified needs and provided product advice.
  • Cleaned, closed, and secured store at end of shift.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Developed loyal customer base by providing excellent customer service.
  • Processed incoming stock and documented product information to manage inventory levels.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Prepared and checked outbound shipments for accuracy.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Food Service Worker

SSP America
07.2022 - 02.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Processed customer payments and balanced cash drawers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Food Service Worker

Top Talent Staffing
04.2022 - 05.2022
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Cleaned and organized kitchen, dining and service areas.
  • Monitored food quality and freshness throughout day.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

Customer Service Representative

Spectrum
01.2020 - 02.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.

Assembly Line Production Worker

Fathers Table
04.2017 - 03.2018
  • Followed protocols to enhance protection and maintain safe work environment.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Followed outlined specifications to implement assembly plans.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated various machines used in production processes.

Overnight Stocker

Walmart
11.2015 - 02.2017
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Conducted daily inventory counts and verified accuracy of product levels.
  • Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Managed orders to verify accuracy of incoming and outgoing shipments.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.

Custodian

Aue Staffing
05.2015 - 03.2016
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Moved furniture for cleaning and set up for special events.
  • Checked in and stocked inventory throughout facility.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Reported damages and hazardous conditions to management for further action.
  • Reported vandalism or other damage to property to supervisor.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Education

High School Diploma -

Lake Mary High School
Lake Mary, FL
05.2012

Skills

  • Marketing Strategies
  • Special Orders
  • Plexis POS
  • POS Inventory System Operation
  • Team Cooperation
  • Team Goals
  • Credit and Debt Card Processing
  • Safety and Cleanliness Standards
  • Sales
  • Purchase Packaging
  • Merchandise Financing
  • Flexible Hours
  • Merchandising
  • Item Ticketing and Pricing

Timeline

Clothes Tagger

Paradise & Gifts
07.2023 - Current

Food Service Worker

SSP America
07.2022 - 02.2023

Food Service Worker

Top Talent Staffing
04.2022 - 05.2022

Customer Service Representative

Spectrum
01.2020 - 02.2021

Assembly Line Production Worker

Fathers Table
04.2017 - 03.2018

Overnight Stocker

Walmart
11.2015 - 02.2017

Custodian

Aue Staffing
05.2015 - 03.2016

High School Diploma -

Lake Mary High School

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Jonesha Holden