Jonesha Mccaskin
Houston,TX
Summary
Dedicated professional with a proven track record at Slim Texas Medical Clinic, excelling in patient care and HIPAA compliance. Leveraged strong multitasking and compassionate communication to enhance patient satisfaction and streamline clinic operations. Achieved significant improvements in patient outcomes through meticulous documentation and effective problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Private Family Care
02.2024 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Overnight stay assistance
Lead Medical Assistant
Slim Texas Medical Clinic
08.2023 - 01.2024
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Answering multi-line phones
- Vital signs
- Administering Injections
- Set up meetings between doctor and patients
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
Shift Lead
Walgreens
10.2014 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Receive deliveries through front or back of the store.
- Oversee inventory counts (On Shelf Availability).
- Putting up and removing ad tags.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Medical Assistant Intern
Ibn Sina Wilcrest Community Medical Clinic
07.2021 - 04.2022
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Welcomed patients and inquired about wellbeing since last treatment.
- Maintained clean and safe clinic environment to prevent injuries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Pregnancy testing
- Collecting specimens
- urinalysis
- HIPPA certified
Stocker
Walmart
03.2018 - 09.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Improved customer satisfaction by promptly locating items and providing product information.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated pallet jack
- Unload delivery truck
Lead Cashier
Fallas Paredes
07.2013 - 09.2014
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Put back items to shelf or rack.
- Straightened racks for the next business day.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with early morning deliveries.
Education
No Degree -
The College of Health Care Professions
TXHigh School Diploma -
Hastings High Schoo
4410 Cook Rd Houston, Tx 77072 06-2013
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Multitasking and organization
- Emotional support
- Flexible schedule
- Compassionate care
- Verbal and written communication skills
- First aid and safety
- Documentation
- HIPAA compliance
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- OSHA Certified
Languages
English
Full Professional
Timeline
Caregiver
Private Family Care
02.2024 - 12.2024
Lead Medical Assistant
Slim Texas Medical Clinic
08.2023 - 01.2024
Medical Assistant Intern
Ibn Sina Wilcrest Community Medical Clinic
07.2021 - 04.2022
Stocker
Walmart
03.2018 - 09.2019
Shift Lead
Walgreens
10.2014 - 08.2023
Lead Cashier
Fallas Paredes
07.2013 - 09.2014
No Degree -
The College of Health Care Professions
High School Diploma -
Hastings High Schoo
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