Jonesha Montgomery
Horn Lake
Summary
Dynamic Assistant Store Manager with a proven track record at Dollar Tree, excelling in customer service and inventory management. Skilled in team leadership and employee training, I enhanced store operations and customer satisfaction. Recognized for implementing effective promotional strategies that drove sales and fostered a collaborative work environment.
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
10.2023 - 05.2025
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Supported inventory management by tracking stock levels and organizing merchandise displays.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization throughout the store.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Assisted in implementing promotional displays to drive sales and attract customers.
- Engaged in loss prevention efforts by observing store activities and reporting suspicious behavior.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Manager
Wendys International
03.2024 - 02.2025
- Assisted in training new team members on operational procedures and customer service standards.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Facilitated communication between team members to enhance collaboration and efficiency during shifts.
- Monitored daily sales reports to identify trends and inform staffing decisions for peak hours.
- Ensured compliance with health and safety regulations, maintaining a clean and organized work environment.
- Supported the implementation of promotional campaigns, driving customer engagement and satisfaction.
- Resolved customer complaints promptly, improving overall service quality and retention rates.
- Coordinated team schedules to ensure adequate coverage during high-traffic periods, enhancing operational flow.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Diploma -
Perris High School
Perris, CA06.2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Store opening and closing
- Customer service management
- Stock management
- Team management
- Employee scheduling
- Hiring and training
- Work Planning and Prioritization
- Goals and performance
- Employee coaching
- Relationship building and management
Timeline
Assistant Manager
Wendys International
03.2024 - 02.2025
Assistant Store Manager
Dollar Tree
10.2023 - 05.2025
Diploma -
Perris High School
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