Jonessia Thompson
Jacksonville,FL
Summary
Proven track record in claims investigation and interpersonal communication, honed at Solera, where I efficiently processed high volumes of claims and negotiated settlements, enhancing claim process strategies. Skilled in Microsoft Office and conflict resolution, I boosted profitability and customer satisfaction, achieving significant operational improvements.
Overview
7
7
years of professional experience
Work History
Glass Claims Representative
Solera
09.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Investigated accidents or incidents to determine cause and extent of damages.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Developed and implemented strategies to improve claim processes.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Collaborated with internal departments and external vendors to resolve claims.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing
Beach House Assistant Living
Caregiving
08.2022 - 09.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Trained and supervised employees on office
Sales Associate Supervisor
Metro PCSInc
10.2017 - 08.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Propelled market share to surge ahead of competitors and earn #Number ranking.
- Researched issues to obtain appropriate answers to customer inquiries.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted business' development by building and maintaining relationships with new clients.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier Assistant
Circle K
08.2019 - 07.2020
- Answered questions about store policies and addressed customer concerns.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Worked with other associates to support cashiers and management needs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Met customer needs through polite, friendly and attentive service.
- Helped clients transport large or bulky items into vehicles.
- Bagged items securely to minimize breakages and reduce losses.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Education
Jean Ribault High School
Jacksonville, FL06.2009
Skills
- Claims Investigation
- Microsoft Office
- Policy Interpretation
- Interpersonal Communication
- Conflict Resolution
- Flexible Schedule
- Data Analysis
- File Management
- Database Management
- Settlement Negotiation
- Coverage Determination
- Time Management
- Policy Knowledge
- Workers Compensation
- Insurance Claims Review
- Accident Investigations
Timeline
Glass Claims Representative
Solera
09.2023 - Current
Beach House Assistant Living
Caregiving
08.2022 - 09.2023
Cashier Assistant
Circle K
08.2019 - 07.2020
Sales Associate Supervisor
Metro PCSInc
10.2017 - 08.2020
Jean Ribault High School