Wymeka Thomas
Customer Service Representative
Wilmer,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Service Delivery Partner, HR Operations
Rapid DSP LLC
05.2023 - Current
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Oversaw payroll processing tasks, ensuring accurate disbursements while adhering to strict deadlines.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
DOT Driver Trainer
Amazon DHX5
09.2019 - 05.2023
- Launched the DOT program at DHX5, trained over 100 DOT Delivery Associates, and over 500+ regular Delivery Associates
- Assisted in recruiting qualified candidates by evaluating driving skills during pre-employment road tests, and functions of a delivery vehicle, and on-road DOT regulations
- Trained and mentored 7 Driver Trainers and 3 Interim Acting Driver Trainers for other AMZL sites in the DFW region
- Provide support services for the DHX5 building including, but not limited to: aiding in managerial needs (adding KNET classes, badges, and building supplies) facilitated Driver Training curriculums for incoming Operation leadership.
Unemployed
01.2018 - 09.2019
- Due to health issues
Contact Center Specialist
State National Companies
07.2014 - 01.2018
- Handled high volume incoming calls from borrowers, and financial institutions regarding the insurance status of loans
- Had to quickly analyze account history, and provide accurate information to resolve customer issues to ensure one call resolution
- Verified insurance via outbound phone calls, fax, and internet.
Store Manager
PL Squared Inc
03.2010 - 06.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed a crew of 10 employees. Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Retention Representative
First American Payment Systems
09.2007 - 01.2011
- Answered calls in a high-volume call center environment
- Handled and reviewed customer credit card processing contracts. Explained contract terms, cancellation policies, and associated fees
- Monitored performance metrics to ensure alignment with company goals related to retention and customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Implemented tactics to minimize cancellations by proactively identifying potential issues and offering solutions.
Education
General Studies -
Dimmitt Senior High School
Dimmitt, TX 05.2001 -
CDL-A - 160 Hours of Commercial Driving
Edge Tech Academy
Arlington, TX 05.2001 -
OSHA 30 -
University of South Florida
Tampa, FL 05.2001 -
Skills
Benefits and compensation management
undefinedTimeline
Service Delivery Partner, HR Operations
Rapid DSP LLC
05.2023 - Current
DOT Driver Trainer
Amazon DHX5
09.2019 - 05.2023
Unemployed
01.2018 - 09.2019
Contact Center Specialist
State National Companies
07.2014 - 01.2018
Store Manager
PL Squared Inc
03.2010 - 06.2014
Retention Representative
First American Payment Systems
09.2007 - 01.2011
General Studies -
Dimmitt Senior High School
05.2001 -
CDL-A - 160 Hours of Commercial Driving
Edge Tech Academy
05.2001 -
OSHA 30 -
University of South Florida
05.2001 -
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