Jonethan Roman
Stamford,CT
Summary
Personable Valet Parker possessing excellent memory, Customer service and driving abilities. Hardworking and punctual individual 10+ years of experience parking and retrieving automobiles for customers in parking lots and storage garages. Comfortable driving both manual and automatic vehicles. My goal is to work at a workplace where i can fully utilize my educational experience, Communication & interpersonal skills to add value and make a positive contribution for a great company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Valet Parking Attendant
Sp Plus
10.2021 - 07.2024
- Explained parking rates and retrieval procedures to guests upon arrival.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Greet guests courteously and assist with their vehicle arrival and departure.
- Handle luggage, packages, and personal belongings with care and attention to detail.
- Provide guests with information about the hotel’s facilities and services.
- Maintain a clean and organized valet stand.
- working together with the front desk and concierge to ensure smooth guest experiences.
- Assist with special requests and guest inquiries in a professional and courteous manner.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Assisted in training new employees, sharing best practices for safe driving techniques and exceptional customer service skills.
Vallet Attendant
Mercedes Benz of Greenwich
10.2017 - 12.2018
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Checking in loaner cars that are being returned, ensuring they are in the same condition they left in
and reporting any damage on vehicle. - Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Checking tire pressure on cars and putting air as needed, topping off all fluids, changing wipers, setting
Bluetooth and navigation. - Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
- Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
- Addressed minor guest complaints effectively, escalating more serious issues to management when necessary.
- Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
Construction Worker
ASF Construction And Excavation
09.2015 - 10.2017
- Operating and caring for construction machinery.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Helped equipment carpenters, craft workers and other skilled laborers when necessary.
- Put together and take apart temporary structures such as scaffolding and loading/unloading
construction materials. - Working well as a team and following instructions from lead supervisor.
Security Officer
Allied Universal Security Services
02.2016 - 04.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Education
Associate of Science - Criminal Justice
Norwalk Community College
Norwalk, CT05.2014
Skills
- Quick Decision Making
- Team player mentality
- Adaptable to change
- Ability to Follow Directions
- Customer Service-Oriented
- Strong Work Ethic
- Vehicle parking and retrieval
- Professional Appearance
- Reliability and punctuality
- Clean Driving Record
- Vehicle Safety Knowledge
- Patience and Tolerance
- Valet services
- Self-Motivated Work Ethic
- Organizational abilities
- Reliable and punctual
- Cash handling expertise
- Teamwork and Collaboration
- Excel
Powerpoint
Microsoft word - Bilingual (30 years)
Certification
- Guard Card (active)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Valet Parking Attendant
Sp Plus
10.2021 - 07.2024
Vallet Attendant
Mercedes Benz of Greenwich
10.2017 - 12.2018
Security Officer
Allied Universal Security Services
02.2016 - 04.2017
Construction Worker
ASF Construction And Excavation
09.2015 - 10.2017
Associate of Science - Criminal Justice
Norwalk Community College