JoNetra Lewis
Houston,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Pantaq Inc
Houston, TX
02.2022 - 04.2024
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Developed strategies to optimize stock levels while ensuring availability when needed.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Implemented and oversaw compliance with safety and handling procedures for all shipments.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
Call Center Representative
HORNE LLP
Houston, TX
11.2019 - 02.2022
- Check status of residents' application
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Offered additional products or services to enhance customer experience.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained accurate records of customer interactions for future reference.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Developed effective working relationships with team members across multiple departments.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Updated customer accounts, addresses and contact information within call management databases.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Part Time Driver
Medbridge Transport
Houston, TX
04.2018 - 11.2019
- Take passengers to and from appointments
- Verified the contents of inventory loads against shipping papers.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Managed time efficiently when making multiple stops along designated routes.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Picked up clients from specific locations to transport and drop off at destinations.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Adapted to changing routes or schedules as required by the employer.
- Adhered to traffic laws and regulations to prevent accidents.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Kept accurate records of deliveries and customer signatures.
- Transported riders to designated stops according to pre-determined schedules.
- Documented daily mileage, gas, and other data.
Part Time Call Center Representative
Landry's Inc.
Houston, TX
03.2018 - 10.2019
- Make reservations for 3/5 Golden Nugget Hotels
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Offered additional products or services to enhance customer experience.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
- Excelled in exceeding daily credit card application goals.
Manager
Domino's
Houston, TX
09.2018 - 03.2019
- Manage shift, cook, take orders, phone calls, manage money
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
Manager
CiCi's
Houston, TX
09.2016 - 08.2018
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Implemented process improvements, resulting an increase in operational efficiency.
- Developed and implemented strategic plans to achieve company objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Unit Supply Specialist
Army National Guard Units (Title 32)
Houston, TX
04.2008 - 03.2016
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Assisted in controlling access to restricted areas.
- Performed daily inventory of all assigned supplies, equipment and materials to ensure accuracy.
- Conducted periodic cycle counts to maintain accurate inventory records.
- Assisted in monitoring supply levels for multiple units within the organization.
- Maintained inventory records of all incoming and outgoing shipments.
- Processed incoming orders promptly according to established procedures ensuring complete documentation is available for audit purposes.
- Prepared written documentation related to incident reports.
- Operated radio communication systems for coordination with co-workers and supervisors.
Education
Diploma - Medical Assistance
Remington college
Houston, TX12.2012
High School Diploma -
Nimitz High School
Houston, TX06.2009
Skills
- Inventory Management
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Excel
- Data Entry
- Storage Organization
- Shipment Preparation
- Shipping and packaging
- Picking and processing
- Product identification
- Maintaining equipment
- Barcode scanning
- Order Preparation
- Stock replenishment
- Stock organization
- Warehouse Organization
- Complaint resolution
- Customer Relationship Management
- Customer Service
- Account updating
- Customer communications
Certification
- TABC Expire 11/01/25
- Forklift Certification Expire 01/01/26
Military Service
National Guard, United States, Specialist, 04/01/08, 03/01/16
References
References available upon request.
Timeline
Logistics Coordinator
Pantaq Inc
02.2022 - 04.2024
Call Center Representative
HORNE LLP
11.2019 - 02.2022
Manager
Domino's
09.2018 - 03.2019
Part Time Driver
Medbridge Transport
04.2018 - 11.2019
Part Time Call Center Representative
Landry's Inc.
03.2018 - 10.2019
Manager
CiCi's
09.2016 - 08.2018
Unit Supply Specialist
Army National Guard Units (Title 32)
04.2008 - 03.2016
Diploma - Medical Assistance
Remington college
High School Diploma -
Nimitz High School