Summary
Overview
Work History
Education
Skills
Timeline
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Jonetta Adams

3031 El Camino At

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Academy Sports Outdoors
08.2022 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

AT&T
04.2016 - 2022
  • Managed high-stress situations to resolve disputes while maintaining professionalism.
  • Effectively handled escalated calls, achieving satisfactory resolutions for customers and company.
  • Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
  • Responded promptly to customer inquiries regarding products, services, and company information.
  • Enhanced customer satisfaction by addressing concerns swiftly and accurately.
  • Developed rapport with customers through active listening, resulting in improved retention rates.

Education

Furr High
Houston, TX

Skills

    Honda inbound calls from members prescribers and pharmacist with efficiency professionalism and empathy use critical thinking and probing questions to identify and resolve issues independently escalate complex concerns to eternal teams while maintaining ownership of the customer experience collaborating with the call center staff and eternal stakeholder to ensure seamless communication

Timeline

Customer Service Representative

Academy Sports Outdoors
08.2022 - 01.2025

Customer Service Representative

AT&T
04.2016 - 2022

Furr High

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Jonetta Adams