Jonetta Davis
Shreveport,LA
Summary
Highly efficient Customer Operations Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
11
11
years of professional experience
Work History
Customer Operations Associate
American Electric Power, AEP
03.2017 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Managed customer relations through communication and helpful interactions.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
Blackjack and Poker Dealer
Margaritaville Casino
04.2013 - 06.2015
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
Education
Bachelor of Science - Criminal Justice
The University of Arkansas @ Pine Bluff
Pine Bluff, ARSkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Leadership Qualities
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Courteous and Professional
- Flexible Schedule
- Oral communication
- Work Planning and Prioritization
- Client Engagement
- New Hire Training
- Issue Resolution
- MS Office
- Data Entry
- Customer service orientation
- Performance Improvement
- Management Support
- Customer Relationship Management (CRM)
- Research abilities
- Strategy Development
- Policy Implementation
- Practice Management
- Preparing reports
- Performance Evaluations
- Customer Assistance
- Honest and Dependable
- Reliable and Responsible
Timeline
Customer Operations Associate
American Electric Power, AEP
03.2017 - Current
Blackjack and Poker Dealer
Margaritaville Casino
04.2013 - 06.2015
Bachelor of Science - Criminal Justice
The University of Arkansas @ Pine Bluff