Jonetta Turpin
Orlando
Summary
Professional leader with extensive experience in driving operational excellence and strategic growth. Proven ability to foster team collaboration and achieve impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
Work History
Area Operations Manager
Westmont Hospitality Group
11.2020 - Current
- Traveled to over 3 locations per week to manage each hotel and perform reviews of individual managers and employees.
- Team meetings.
- Audit/state compliance.
- ADR.
- RevPAR.
- Forecasting.
- Labor/Inventory cost control.
- Room Inspections/QPR/Trip visit reporting.
- Manage remodel projects.
- Financial management / budgets/ accounting and payroll, Monthly P&L.
- Improved operations by working with team members and customers to find workable solutions.
- Work closely with internal departments/H.R,Payroll,legal team and Senior Leadership.
- Onboard new GM-Trainer.
- sales and service strategies to improve revenue.
- Diminish financial discrepancies/Chargebacks/outstanding revenue.
- Responded to and resolved guest issues.
- Job fairs
General Branch Manager
LFI Fort Pierce Inc
01.2018 - 11.2020
- Owner operator experience
- Expanded the branch''s product offerings by identifying opportunities for growth within existing markets or targeting untapped segments in response to customer demand.
- Oversaw facility maintenance, ensuring a clean, safe, and welcoming environment for customers and employees alike.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary goals without sacrificing quality or service levels.
- Maintained friendly and professional customer interactions.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Invoice/Billing/collections
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Manager
Sheraton Hotels & Resorts
03.2014 - 12.2017
- Worked with owners only
- Engaged in Owner meetings
- Organized special events for existing timeshare owners, promoting additional property offerings leading to increased upsell opportunities.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Streamlined the sales process for improved efficiency, resulting in higher close rates.
- Gained owners trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Learning and Development Manager
Wyndham Vacation Ownership
01.2005 - 02.2014
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Selected and assigned instructors to conduct specific training programs.
- Researched and obtained relevant course materials to achieve training objectives.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Led cross-functional teams in the design and execution of large-scale company-wide training initiatives.
- Created in-depth training manual for all employees.
- Managed all exempt employee coaching, training, and performance improvement actions.
Education
Associate - Business administration and management
Valencia Community college
Orlando, FLReal estate license - Real Estate
Climer School of Real Estate
Orlando, FL03.2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Training and development
- Verbal and written communication
- Community relations
- Property management
- P&L
- Attention to detail
- Goal setting and performance metrics
- Employee retention
- Cost control
- Brand management
Assessments
- Analyzing data, Proficient, 06/01/20
- Communication skills, Proficient, 09/01/24
- General manager (hospitality), Proficient, 05/01/21
- Management & leadership skills: Impact & influence, Proficient, 06/01/24
Personal Information
Authorized To Work: US for any employer
Timeline
Area Operations Manager
Westmont Hospitality Group
11.2020 - Current
General Branch Manager
LFI Fort Pierce Inc
01.2018 - 11.2020
Sales Manager
Sheraton Hotels & Resorts
03.2014 - 12.2017
Learning and Development Manager
Wyndham Vacation Ownership
01.2005 - 02.2014
Real estate license - Real Estate
Climer School of Real Estate
Associate - Business administration and management
Valencia Community college
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