Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Software
Timeline
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Jonetta Walker

Computer Science
Berkeley,CA

Summary

With a proven track record at Ledger's Liquors, I excel in multitasking and organization, seamlessly integrating customer service excellence. A adeptness in system troubleshooting and commitment to quality control have consistently enhanced operational efficiency. Skilled in both technical and interpersonal domains, I bring a dynamic skill set to meet and exceed employer expectations. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

13
13
years of professional experience

Work History

Technician/Morning Stocker

Ledger's Liquors
11.2013 - Current
  • Managed over 20 incoming calls.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Maintained quality assurance and customer satisfaction objectives.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Organized work to meet demanding production goals.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Computer Repair Technician

Alameda County Computer Resource Center(ACCRC)
10.2011 - 02.2012
  • Supervised 2+ employee's
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Updated and installed new software on desktop computers to maintain latest technology.

Data Entry Operator

CrockerBank,Workmen's Compensation Ins. Rating Buea
Jun1977 - 01.1983
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Increased data accuracy by diligently inputting and verifying information from various sources.
  • Communicated effectively with team members and management to ensure project specifications were understood, followed, and met at all times.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Verified data files prior to entry to maintain high data accuracy.

Education

Associate of Arts - Human Behavior

College of Alameda
Alameda, CA
06.1983

No Degree - Data Entry

East Bay Skills Center
Oakland, CA
02.1977

Skills

    Attention to Detail

    Customer Service

    Works Well Under Pressure

    Multitasking and Organization

    Written/Verbal Communication

    Troubleshooting

    Installation and Repair

    Quality Control

    Customer interaction

    Repair services

    Workload Management

    Work Planning and Prioritization

    System Troubleshooting

Accomplishments

  • Supervised team of 2 staff members.
  • Volunteered with the Alameda County Food Bank
  • I received Certificate of Completion from the following agencies:
  • ToolWorks-for outstanding achievements in working with Toolworks
  • The City of Berkeley-Heart 2 Heart Program for the completion of the Heart 2 Heart Health Advocate Training and Commitment to the health and well-being of the South Berkeley community.
  • Lead -Department of Alcoholic Beverage Control's Licensee Education on Alcohol and Drugs.
  • NORTHSTAR DIGITAL LITERACY-Basic Computer Skills, Internet Basics,Using Email,Windows 10,11,Mac OS, Microsoft Word Office,Microsoft Excel Office,Microsoft Powerpoint Office,Google Docs,Accessing Telehealth Appointments,Social Media,Information Literacy,Your Digital Footprint,and Career Search Skills.


Certification

1.Volunteered with the Alameda County Food Bank in Oakland.

2.Toolworks-For outstanding achievements in working Toolworks.

3.The Heart 2 Heart Program-For the completion of the Heart 2 Heart Health Advocate Training and commitment to the health and well-being of the South Berkeley community.

4.LEAD-Completed the Department of Alcohol and Drugs Alcohol Seller/Server Training Program.

5.NORTHSTAR DIGITAL LITERACY-Certificate of Completion by Berkeley Adult School.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Software

Can install Microsoft and Linux Operating System's

Timeline

Technician/Morning Stocker

Ledger's Liquors
11.2013 - Current

Computer Repair Technician

Alameda County Computer Resource Center(ACCRC)
10.2011 - 02.2012

Data Entry Operator

CrockerBank,Workmen's Compensation Ins. Rating Buea
Jun1977 - 01.1983

Associate of Arts - Human Behavior

College of Alameda

No Degree - Data Entry

East Bay Skills Center
Jonetta WalkerComputer Science