Jonette Edmonds
Youngstown
Summary
Conscientious Senior Compliance Specialist known for high productivity and efficient task completion. Possess specialized skills in regulatory research, risk assessment, and policy implementation. Excel in critical thinking, communication, and adaptability, ensuring compliance with complex regulations and fostering strong internal controls.
Overview
27
27
years of professional experience
28
28
years of post-secondary education
Work History
Senior Compliance Specialist
PNC Bank, NA
Youngstown
09.2020 - Current
- Developed compliance policies to align with regulatory requirements and industry standards.
- Reviewed internal processes, ensuring compliance with legal and regulatory guidelines.
- Conducted training sessions for staff on compliance procedures and best practices.
- Reviewed customer complaints and identified root causes of problems before performing repairs.
- Compiled customer complaint reports, providing insights for management review.
- Reviewed customer complaints and inquiries to identify potential resolution opportunities.
- Reviewed customer complaints, identified root causes of problems and implemented corrective actions accordingly.
Branch Manager
PNC Bank, NA
12.2008 - 09.2020
- Engaged with customers to understand their financial needs and recommend solutions.
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Identified opportunities to improve processes and procedures within the branch office environment.
- Provided guidance and support to branch staff on a daily basis.
- Conducted regular meetings with team members to review performance objectives and goals.
- Established strong relationships with customers through effective communication skills.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Grew business banking relationships through proactive outreach.
Community Reinvestment Act (CRA) Officer
PNC Bank, NA
08.1999 - 12.2008
- Assisted clients with product selection and service recommendations.
- Processed loan applications and maintained accurate records.
- Maintained up-to-date knowledge of banking regulations and industry trends.
Education
Bachelor of Science - Marketing Management
Youngstown State University
Youngstown, OH 08.1998 - 05.2026
Skills
- Customer service
- Project management
- Data analysis
- Regulatory compliance
- Team leadership
- Effective communication
- Problem resolution
- Process improvement
- Ethics management
- Regulatory expertise
- Anti-money laundering
- Documentation review
- Compliance monitoring
- Corrective actions
- Documentation skills
- Compliance
- Multitasking Abilities
- Risk identification
- Teamwork and collaboration
- Reliability
- Problem-solving
- Employee relations
- Relationship building
- Time management
- Teamwork
- Risk mitigation
- Report preparation
- Complaint handling
- Reporting and documenting
- Problem-solving aptitude
- Adaptability and flexibility
- Risk management
Affiliations
- PNC Certified Women Business Advocate
- PNC Certified Small Business Banking
- AA Employee Business Resource Group
- Women Connect Employee Business Resource Group
- Enable Employee Business Resource Group
Accomplishments
- PNC Achievement Award
- PNC 5-Star Customer Service Award
- NCB Champion Award
Timeline
Senior Compliance Specialist
PNC Bank, NA
09.2020 - Current
Branch Manager
PNC Bank, NA
12.2008 - 09.2020
Community Reinvestment Act (CRA) Officer
PNC Bank, NA
08.1999 - 12.2008
Bachelor of Science - Marketing Management
Youngstown State University
08.1998 - 05.2026