Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jonette Franchezka Ann Gutierrez

Jonette Franchezka Ann Gutierrez

Tacoma,WA

Summary

Polite and professional operator successful in applying strong communication and problem resolution skills to not only each customer, but colleague issues. Solid history of surpassing productivity and quality targets in high-volume settings. Motivated to maintain goal satisfaction and contribute to company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Special Programs Operator

Amazon Corporate Security
Seattle, WA
12.2021 - Current
  • Create confidential COVID-19 case intakes for visitor and vendor personnel involved in Amazon corporate globally.
  • Coordinate with stakeholders such as Environmental, Health and Safety (EHS)
    team, Crisis Management teams, Global Real Estate and Facilities (GREF),
    and Human Resources to ensure proper COVID-19 case management including, but not limited to, downstream actions like case review,
    contact tracing, and electrostatic cleaning procedures.
  • Oversee employee badge scan data to determine need of trouble tickets which entails safety of client sites and staff.
  • Author and disseminate products for emerging situations such as regional thresholds for an exceeding amount of COVID-19 cases and mandated California Notifications for close contacts of personnel affected from COVID-19.
  • Policy management and implementation for multiple competing variables dependent on government and company regulations.

Global Security Operations Center (GSOC) Operator

Amazon Corporate Security
Seattle, WA
01.2021 - 12.2021
  • Responsible for handling multiple client inquiries and requests in fast-paced environment; to assist with business related inquiries and concerns such as travel, badge access, incident management, and crisis assistance.
  • Responsible for monitoring and assisting with trouble ticket queues pertaining to safety and security of client sites within defined Service Level Agreements (SLAs).
  • Writing reports pertaining to significant events occurring on a global scale including, but not limited to natural disasters, scenes of violence, server room incidents, and medical emergencies. Responsible for informing relevant parties of updates and issues as situations escalate.
  • Working closely with leadership across multiple teams to ensure efficient and effective communication is provided for projects, incidents, and processes within departments.
  • Responsible for investigating root cause of alarms within access control technologies on a global scale in a timely manner; with focus on effective communication within diverse security teams to ensure safety of client space.

Lead Federal Officer

Transportation Security Administration
SeaTac, WA
12.2018 - 01.2021
  • Oversee security team on daily basis. Identify, distribute, and balance workload and tasks among employees in accordance with established workflow and skill level.
  • Guide, coach, and develop officers in acquiring skills and experience needed to identify and mitigate security threats by maintaining an environment that encourages officers to use critical thinking skills to support unpredictability.
  • Apply all aspects of Standard Operating Procedures (SOPs) and use tactical communication and other effective approaches to resolve potential threats.
  • Implement security screening procedures and alarm resolution in accordance with TSA objectives and directives which protect the traveling public by preventing deadly or dangerous objects from being transported onto applicable transportation modes.
  • Engage in continuous development of critical thinking skills necessary to mitigate security threat by identifying, evaluating, and applying appropriate situational options and approaches.
  • Proactively seek out information regarding terrorist threats and disseminates information quickly by leveraging owns network and available resources.

Sales Team Member

Taco Bell
Lakewood, WA
07.2018 - 12.2018
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Mastered point-of-service (POS) computer system for orders and requests.
  • Handled currency and credit transactions quickly and accurately.
  • Followed proper procedures for meeting and maintaining health regulations.
  • Assisted management with inventory control and stock ordering.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Consistently reached and occasionally surpassed company's required numbers of sales and goals.

Education

Radiology Technology

Tacoma Community College
Tacoma, WA

Associate in Business

Pierce College
Puyallup, WA

Skills

  • Strong Verbal/Written, Personal, and Diverse Communication Skills
  • Effective in Leadership, Collaborative, and Time Management
  • Reliable and Dependable
  • Multitasking and Prioritization
  • Detail Orientated
  • Proficient Microsoft Office and Google Suites (Word 70 wpm, Excel, PowerPoint, Outlook, Google Docs, Drive, Gmail)

Certification

ACT National Career Readiness Certification

  • Bronze Level

Timeline

Special Programs Operator

Amazon Corporate Security
12.2021 - Current

Global Security Operations Center (GSOC) Operator

Amazon Corporate Security
01.2021 - 12.2021

Lead Federal Officer

Transportation Security Administration
12.2018 - 01.2021

Sales Team Member

Taco Bell
07.2018 - 12.2018

Radiology Technology

Tacoma Community College

Associate in Business

Pierce College

Similar Profiles

  • Rezina Brutus-FoulkesRezina Brutus-Foulkes

    Preschool Special Education Teacher at Prime Time for KidsPreschool Special Education Teacher at Prime Time for Kids

  • Charlie BatemanCharlie Bateman

    Console Operator at On the Run (OTR)Console Operator at On the Run (OTR)

  • YARELI JIMENEZYARELI JIMENEZ

    <ul><li>Provide administrative and logistical support for two large-scale home visitation programs, collaborating with internal departments and 22 external partner sites.</li><li>Maintain and process data reports used for program funding, eligibility verification, and compliance with county requirements.</li><li>Track and manage client referrals using internal databases, developing tools to improve workflow, accuracy, and reporting.</li><li>Serve as a key liaison between program staff, subcontractors, and data/research teams, supporting improvements in systems and documentation.</li><li>Support onboarding of new staff, prepare materials, and assist in maintaining accurate records and eligibility tracking.</li><li>Respond to public inquiries on home visiting programs, offering culturally responsive information and referrals to community services.</li></ul> at LA Department of Public Health<ul><li>Provide administrative and logistical support for two large-scale home visitation programs, collaborating with internal departments and 22 external partner sites.</li><li>Maintain and process data reports used for program funding, eligibility verification, and compliance with county requirements.</li><li>Track and manage client referrals using internal databases, developing tools to improve workflow, accuracy, and reporting.</li><li>Serve as a key liaison between program staff, subcontractors, and data/research teams, supporting improvements in systems and documentation.</li><li>Support onboarding of new staff, prepare materials, and assist in maintaining accurate records and eligibility tracking.</li><li>Respond to public inquiries on home visiting programs, offering culturally responsive information and referrals to community services.</li></ul> at LA Department of Public Health

  • Neal HollingsworthNeal Hollingsworth

    Box clamp operator and inventory at Prologistix for lgBox clamp operator and inventory at Prologistix for lg

CREATE PROFILE
Jonette Franchezka Ann Gutierrez