Jonette Johnson
Porter,TX
Summary
Accomplished professional with demonstrated success implementing strategic approaches to proformance. Strong communicator with natural leadership talent and high energy. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Personal Assistant
Shazdidit LLC
Porter, TX
10.2023 - Current
- Organized travel arrangements, including flights, transportation, and accommodation.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Managed household inventory and maintenance schedules.
- Accompanied clients to appointments and arranged transportation.
- Transported clients to physician offices or on outings.
- Monitored and evaluated the delivery of services to ensure quality assurance standards were met.
- Developed strategies to help clients become more independent in areas such as budgeting or job search techniques.
Customer Service Representative
Orlando Utilities Commission, OUC, The Reliable One,
Orlando, FL
10.2022 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Organized the setup and activation of customer accounts.
- Informed customers about billing procedures and provided payment option setup assistance.
- Set up and activated customer accounts.
- Updated databases with new and modified customer data.
Family Support Worker
Children's Home Society Of Florida
Orlando, United States
12.2020 - 10.2022
- Transport children to visits with parents or guardians.
- Supervise and monitor visits.
- Document interactions between child and parent.
- Maintained confidentiality through stringent handling of charts and data.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
Personal Shopper- E-Commerce
Wal-Mart Supercenter
Plano, United States
04.2020 - 10.2020
- Retrieve items requested by customers online shopping order.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Suggested comparable products to replace out-of-stock items.
Relationship Coordinator
JPMorgan Chase & Co
, United States
04.2018 - 08.2019
- Work with customers to ensure proper documentation supporting the loss mitigation process is understood and received in a timely manner
- Manages pipeline, perform in-depth research, identify the appropriate action/resource for providing information, follow through to obtain information and resolve customer inquiries efficiently and thoroughly, meeting both quality and service level standards.
- Coordinated and maintained client relationships through timely communication.
- Collaborated with cross-functional teams such as engineering, operations, finance.
- Reviewed customer complaints ensuring prompt resolution of issues.
Senior Specialist-Collections
JP Morgan Chase Credit Card Services
Lake Mary, FL
08.2016 - 04.2018
- I - Customer Relationship Team - Credit Cards -
- Collections, Ability to balance focus on customer satisfaction and business results with offering options and finding solutions to help customers
- Communicated with customers to resolve past-due balances and documented Accounts
- Receivable activities
- Analyzed customer portfolio by creating reports to review aging balances and collections activities.
Customer Assistant Specialist - Collections
JPMorgan Chase
Lewisville, TX
02.2013 - 08.2016
- Responsible for interaction with homeowners who are unable to make their monthly mortgage payment and are at various stages of delinquency
- Reviewing or interpreting investor or servicing guidelines and business policies and procedures
- Working with customer as they work towards a resolution of the delinquency through payment arrangements, retention workout options or liquidations of the mortgage.
Customer Assistant Specialist-Military Mortgage
JP Morgan Chase
Dallas, TX
11.2011 - 02.2013
- Actively listen in order to research and appropriately answer customer questions solutions/recommendations
- Review mortgage and other supporting documentation to ensure accuracy and package completion
- Work with customers to ensure proper documentation supporting the loss mitigation process is understood and received in a timely manner
- Respond to customers in a timely manner, including follow up calls and written correspondence
Education
Some College (No Degree) - Business Administration And Management
Valencia College
Orlando, FLSkills
- Research
- Customer Satisfaction
- Documentation
- Verbal and Written Communication
- Customer Service
- Data Entry
- Multitasking and Prioritizations
- Inbound and Outbound Calling
Timeline
Personal Assistant
Shazdidit LLC
10.2023 - Current
Customer Service Representative
Orlando Utilities Commission, OUC, The Reliable One,
10.2022 - 10.2024
Family Support Worker
Children's Home Society Of Florida
12.2020 - 10.2022
Personal Shopper- E-Commerce
Wal-Mart Supercenter
04.2020 - 10.2020
Relationship Coordinator
JPMorgan Chase & Co
04.2018 - 08.2019
Senior Specialist-Collections
JP Morgan Chase Credit Card Services
08.2016 - 04.2018
Customer Assistant Specialist - Collections
JPMorgan Chase
02.2013 - 08.2016
Customer Assistant Specialist-Military Mortgage
JP Morgan Chase
11.2011 - 02.2013
Some College (No Degree) - Business Administration And Management
Valencia College