Jonette Landry

• Monitor Police, Fire and EMS radios to provide assistance to responding personnel.
• Provide exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Answer and document both emergency and non-emergency calls from a multi-line phone system utilizing computer-aided dispatch systems.
• Support law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
• Collaborate with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
• Serve as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
• Maintain accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
• Manage high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
• Prove successful working within tight deadlines and a fast-paced environment.
• Provide on-the-job training and coaching to develop new dispatchers.
• Enter and verify accuracy of Warrants and Protective Orders into the the Federal NCIC/State IDACS computer systems.

*Refer to current postion

• Managed cash flow, business transactions, banking, and accounting processes.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
• Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
• Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
• Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
• Coached and trained employees to optimize performance and achieve demanding business objectives.