Jonette Leong
Kaneohe,Hawaii
Summary
Patient Treatment Coordinator with extensive experience at Oral Surgery Hawaii, LLP, recognized for enhancing patient experiences through effective problem-solving and in-depth knowledge of healthcare infrastructure. Demonstrated expertise in HIPAA compliance and promoting cross-functional teamwork that led to substantial improvements in clinic operations and elevated patient satisfaction. Committed to maintaining high standards of professional integrity and exceptional patient care coordination.
Overview
29
29
years of professional experience
Work History
Patient Treatment Coordinator
Oral Surgery Hawaii, LLP
Honolulu, Hawaii
08.1995 - Current
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Demonstrated flexibility during changes to patient care practice.
- Provided administrative support for patient care staff.
- Prepared reports summarizing the number of visits, types of services provided and other relevant information concerning the clinic's operations.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Monitored patient's response to treatments and communicated changes to medical team.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Received and routed care team messages and documents to appropriate staff.
- Assisted patients in understanding their care plans and healthcare options.
- Communicated with patients to ensure quality of care and develop care plans.
- Managed the daily operations of the treatment center including ordering supplies, maintaining equipment.
- Developed and implemented patient care policies and procedures to improve service quality.
- Ensured that all medical documents were properly filed and updated accordingly.
- Provided emotional support and guidance to patients and their families.
- Tracked patient outcomes and prepared reports for healthcare providers.
- Provided education to patients about their treatment plan, medications and follow-up care instructions.
- Assisted in scheduling appointments, tests and procedures for patients.
- Obtained informed consent and payment documentation from patients and filed in system.
- Reported liabilities and risk management concerns to supervisor for review.
- Responded promptly to patient inquiries regarding treatments or services provided.
- Performed administrative duties such as data entry, filing, faxing, photocopying and scanning documents.
- Coordinated patient referrals to specialists and other healthcare services.
- Drafted educational brochures and informative newsletters for patients and staff.
- Collaborated with clinical and administrative staff to meet patient needs.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Documented patient counters in hospital system and initiated follow-up actions.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Maintained a safe environment for both staff and patients by following safety protocols.
- Developed strong relationships with patients by providing excellent customer service support.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
Education
High School Diploma -
Waipahu High School
Waipahu, HI06-1986
Skills
- Professional Integrity
- Healthcare Infrastructure Knowledge
- Healthcare Terminology
- Confidential Information Handling
- Commitment to Ethical Standards
- Knowledge of HIPAA Regulations
- Multitasking
- Attention to detail
- Customer service
- Patient care coordination
- Creative problem solving
- Critical thinking skills
- Filing and recordkeeping
- Office administration
- Cross-functional teamwork
- HIPAA compliance
Affiliations
- Im my spare time, I enjoy dancing hula as well as spending time with family and friends. I also love to bake and enjoy crafting.
References
References available upon request.
Timeline
Patient Treatment Coordinator
Oral Surgery Hawaii, LLP
08.1995 - Current
High School Diploma -
Waipahu High School
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