Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonette Sanchez

Zillah

Summary

Productive Front Office Receptionist with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Office/Lead Consultant

Hilton Garden Inn Hotel
05.2021 - Current
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coached employees through day-to-day work and complex problems.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.

Front Office Manager

Super 8 Hotel
08.2020 - 04.2021
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Chemical Specialist

Yakima Watermill
05.2017 - 07.2020
  • Tested titration of chemical tanks (pools & spa's) in production line to check for ideal pH and other chemical levels and balance ratios.
  • Efficiently organized and maintained equipment to keep laboratory productive and safe.
  • Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained detailed documentation of chemical processes and procedures to support quality assurance efforts and facilitate knowledge transfer within the organization.

Field Service Manager

Chim Chimney Pool & Spa
11.2014 - 04.2017
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Reduced time to complete service calls and expertly retained key customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Effectively supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.

Education

GED -

Yakima Valley Community College
Yakima, WA

Skills

  • Customer Relations
  • Microsoft Office
  • Operational Reporting
  • Business Correspondence
  • Staff Management
  • Billing and Invoicing
  • Reservations Assistance
  • Data Entry
  • Accounts Payable and Accounts Receivable
  • Administrative Support
  • Exceptional communication
  • Staff training and development
  • Appointment scheduling
  • Documentation management

Certification

  • First Aid/CPR Certified

Timeline

Front Office/Lead Consultant

Hilton Garden Inn Hotel
05.2021 - Current

Front Office Manager

Super 8 Hotel
08.2020 - 04.2021

Chemical Specialist

Yakima Watermill
05.2017 - 07.2020

Field Service Manager

Chim Chimney Pool & Spa
11.2014 - 04.2017

GED -

Yakima Valley Community College

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