Jonette Stefancin
Easton,PA
Summary
Accomplished Lead DSP at RHD and Office Manager at M&M HVAC, I excel in multitasking and problem-solving, enhancing team productivity by 30%. Renowned for exceptional organizational skills and a supportive personality, I adeptly balance patient care with efficient office management, ensuring high-quality service and seamless operations.
Overview
2023
2023
years of professional experience
Work History
Lead DSP
RHD
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Office Manager
M&M HVAC
01.2011 - 05.2022
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Diploma - Education
Easton Area High School
Easton, PA06.1992
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Vital signs monitoring
- Attentive to people
- CPR certification
- Organizational skills
- Adaptability and flexibility
- Certified in CPR/AED
- Supportive personality
- Safety compliance
- Meal planning and preparation
- Personal hygiene assistance
- Caring companionship
- Personal care worker
- Wound care
- Documentation and recordkeeping
- Meal preparation
- Feeding assistance
- Task prioritization
- Personal care aide
- Vitals monitoring and documentation
- Medication administration
- Infection control
- CPR/AED
- First aid training
- Professionalism
- Medication management
- First aid certification
- Crisis intervention
- Schedule management
- Patient advocacy
- Medical chart documentation
- Record keeping
- Injury prevention
- Emergency response
Timeline
Office Manager
M&M HVAC
01.2011 - 05.2022
Lead DSP
RHD
Diploma - Education
Easton Area High School
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