Joney Carneal

Deputy City Clerk

City Of Fountain

08.2009 - Current

Provided exceptional customer service when responding to inquiries from residents, visitors, and fellow staff members regarding city services or codes.
Improved efficiency by streamlining City Clerk office procedures and implementing new work flow and processes through propitiatory software.
Managed and maintained city records following the Colorado State Archive Retention Schedule.
Fulfilled records requests following the Colorado Open Records Act.
Applied and received grant funding to implement electronic storage for internal and public access.
Facilitated communication between city departments, improving interdepartmental collaboration and operational efficiency.
Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Stayed up-to-date on Colorado Liquor and Tobacco laws and licensing requirements to complete accurate and efficient reviews and renewals.
Issued various permits and licenses such as Business, Liquor, and Tobacco licenses and collected appropriate fees.
Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Managed agendas and minutes for City Council, Planning Commission, and Park and Recreation Advisory Board meetings, contributing to transparent governance practices.
Collaborated with other city departments to develop policies that improved efficiency in administrative procedures.
Conducted research on best practices in municipal administration, recommending improvements that led to increased efficiency within the office.
Implemented effective record retention schedules while adhering to legal requirements for storage and disposal of sensitive materials.
Utilized advanced technology tools such as electronic filing systems or document management software programs for enhanced productivity.
Initiated personnel growth by seeking out educational opportunities IIMC and CMCA.