Jo'Neyl Ely

RealPage provides a technology platform that enables real estate owners and managers to change how people experience and use rental space where I was responsible for:

• Supporting 100 Platinum clients out of a Mass Portfolio of 24 million units worldwide .
• Provide exceptional customer service while delivering technical support to clients.
• Guide Property Management Teams through trouble shooting while teaching product knowledge.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Installed and configured software updates, Property Syndication to 3rd Party Websites, Provide Call Sheet Coding for Data Sync Processing

Challenges: prepare & implement a solution for escalated cases while pending a data patch. To over come the challenge: Continuous client communication informing escalated ticket updates.

My responsibilities:

• Overachieved sales targets by year end closing, 4% under targeted budget

• Proven track record of collecting an average of 98% of Outstanding balances including tenants under eviction

• Develop Excel sheet to track new applicant documents and application process in preparation for review of approval or denial status.

Challenges: To overcome saturated new assets offering competitive move incentives. To overcome: You must understand the market and company goals where you can build brand value, putting the customer first where your asset feels like home.

competitive market with a great share of generic products.

Responsible for home sales and activities:

• Accomplished sales growth ranging from $125,000 to $1.5 Million during a 5 year time span.
• Successful branding to ensure the sale of my clients home.
• Gather client information in preparation to submit price offers.
• Host open houses while building relationships with new and existing clients and Realtors.
• Execute home buyer closing contracts while educating clients on the home buying process

Challenges: To assist clients with market objections due to lack of knowledge and unrealistic views. To overcome: You must educate your clients with market analysis and provide extensive information of additional market products to help bring realistic expectations.