A highly organized and hard-working individual looking for a supportive work environment to contribute as a growing team member. Interested in working across multiple stakeholders to support all aspects of the organization. Looking to apply and leverage my 18+ years of administrative and management experience as a Director of Operations at BC Architects AIA, Inc.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Office Manager
Premium Imports, Inc. dba La Flor Dominicana (LFD)
06.2015 - Current
Supervises six to ten in-office employees and oversees a sales force of 12 in the field to ensure teams are following LFD standards and procedures
Responsible for the day-to-day business and office operations of the United States (US) corporate office requiring collaboration with the Dominican Republic (DR) office and tobacco factory
Prepares communications, e-mails, invoices, sales reports, and other correspondence between internal and external stakeholders
Reports payroll hours to the Principal on a bi-weekly basis and keeps record of PTO
Trains new staff and interns in customer service and administrative procedures
Conducts performance reviews, one-on-one mentorship, and other personal management requirements for all office employees
Responsible for daily deposits and incoming mail
Coordinates company tradeshows and events handling the logistics and communications
Responsible for processing returns, call tags and transfers in a timely manner
Oversees sales for Miami retail store while building and maintaining relationships with local customers
Manages 1,200 - 1,400 customer accounts and maintains filing systems for customer / company files
Provides administrative support to Principals, Vice President of Sales and sales force
Coordinates incoming monthly shipments from DR to US, inventory at $1M
Communicates between Customs broker and our factory regarding all imports to guarantee timely deliveries
Keeps record of tobacco received and shipped and files monthly sales reports to 15 states, including Alcohol and Tobacco with the USDA Department of Agriculture and the Food and Drug Administration to ensure compliance
Communicates with DR factory inventory needs and other special requests as needed
Provides logistical support to warehouse department to receive, pack, and ship approximately $1.3M worth of product a month
Leads team in meeting targeted sales goal - last year vs
This year - always trying to surpass last year’s goals
Works in collaboration with VP of sales on how to expedite shipment and distribution of pending orders, valued at $3.2M.
Executive Assistant to Vice President of Sales
12.2008 - Current
Contributes to all levels of the hiring process to ensure new team members meet and reflect company vision and values
Runs monthly sales reports for each of the seven territories
Keeps record of sales force salaries, taxes, allowances, reimbursements, expenses and call reports
Reports commission sales report for our Westcoast broker monthly for payment
Maintains calendars and oversee the expenses of the sales force ensuring expense control.
Administrative Assistant / Office Manager
BC Architects AIA, Inc.
01.2000 - 01.2011
Responsible for monthly billing and collection
Accounts Payable and Receivables
Human Resources
Bookkeeping and Payroll of 15+ employees
Report & Document Preparation
Meeting and Event Planning
Inventory Management
Property Management - prepared leases, rent collection, building upgrades and maintenance.
Pharmacy Technician
CVS Pharmacy
06.1996 - 06.1999
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
Miami Dade College
01.2002
Florida International University
01.1999
Skills
Native Spanish proficiency
MS 365 Office
Adobe
QuickBooks
Certification
Notary Public, Florida, HH-138362, 06/02/2025
Timeline
Office Manager
Premium Imports, Inc. dba La Flor Dominicana (LFD)