Jonguk Song
38, Garim-ro, Gwangmyeong-si, Gyeonggi-do, Republic Of Korea
Summary
With a proven track record at KD Navien, I've significantly contributed to revenue growth by upselling and providing expert water heater advice. My blend of product development expertise and problem-solving abilities ensures high customer satisfaction and reduced callbacks. Skilled in heating system troubleshooting and quality assurance, I excel in fast-paced, achievement-oriented environments.
Overview
5
5
years of professional experience
Work History
Developing New Water Heater for North America
KD Navien
08.2023 - Current
- Contributed to increased revenue generation through upselling relevant services such as preventative maintenance plans or system upgrades when applicable.
- Provided expert advice for clients on proper water heater selection based on their specific needs.
- Maintained a clean work environment both on-site at client locations as well as within company facilities, promoting a professional image at all times.
- Reduced callbacks by ensuring accurate diagnosis and thorough repairs on the first visit.
Developing New Water Heater and Boiler(domestic)
Rinnai Korea
01.2020 - 09.2022
- Improved customer satisfaction by providing efficient water heater installation and repair services.
- Optimized scheduling processes by efficiently allocating resources to ensure prompt response times for service appointments.
- Assisted clients in navigating warranty claims processes, ensuring proper documentation and communication with manufacturers to secure coverage for eligible repairs.
- Managed detailed records of completed jobs, allowing for accurate billing and warranty information tracking.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
Kookmin University
77, Jeongneung-ro, Seongbuk-gu, Seoul, Republic Of02-2020
Skills
- Heating system troubleshooting
- Gas appliance installation
- Piping layout design
- Testing methods
- Product development expertise
- Problem-solving abilities
- Quality Assurance
- Equipment Maintenance
Timeline
Developing New Water Heater for North America
KD Navien
08.2023 - Current
Developing New Water Heater and Boiler(domestic)
Rinnai Korea
01.2020 - 09.2022
Bachelor of Mechanical Engineering - Mechanical Engineering
Kookmin University
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