Joni
Tampa,FL
Summary
Outgoing, enthusiastic, high energy professional with a broad background in Sales, Management, Event Planning and Customer Service.
My background, expertise, professionalism and creative side would excellerate me as a perfect candidate to many positions.
I am very excited about the possibilities and look forward to hearing from you.
Overview
10
10
years of professional experience
Work History
Merchandiser/Sales Associate
South Tampa Trading Company
01.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Established strong vendor relationships to maintain and support business
- Verified products appeared at correct locations in proper quantities
- Monitored inventory levels and kept adequate stock in product displays on sales floor
Project Manager/Office Manager
M/I Homes
04.2013 - 03.2022
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Headed up Special Project for Warranty for 6 years, resulting in recovering $1MM in Warranty expenses.
- Local HR point person for our Tampa office. Processed all new hires. Ordered required equipment, laptops, desktops, phones etc.
- Reported directly to our Division President, assisted with all required duties to include, office management, training, planning all company events.
- Maintained organization of office supplies, to include ordering and meeting with vendors.
- Worked with construction vendors, meet and greet Design Center customers.
- Customer service for Warranty.
Education
Bachelor of Science - Business Management
Hamilton University
On Line Degree, Tampa, Fl10.2002
Associate of Arts - Music And Psycology
Hillsborough Community College
Tampa, FLSkills
- Hospitality and Accommodation
- Conflict Resolution
- Suggestive Selling
- Strategic Planning
- Sales Forecasting
- Money Handling
- Merchandise Display
- Inventory Tracking
- Speaking Clearly
- Stockroom Organizing
- Quotas and Goals
- Merchandising Proficiency
- Acquire New Business
- Stockroom Upkeep
- Product Promotion
- Presentations and Demonstrations
- Time Management
- Sales Expertise
- Guest Relations
- Excellent People Skills
- Sales Goal Attainment
- Answering Customer Questions
- Verbal and Written Communication
- Sales and Marketing
- Listening Skills
- Effective Selling Techniques
- Store Opening and Closing
- Teamwork and Collaboration
- Personal Shopping
- B2B Sales and Customer Service
- Product and Service Sales
- Verbal Communication
- Retail Store Operations
- Territory Assignments
Owned my own business in South Tampa. Kittridge House Tea Room and Boutique.
Decided to take a break from Corporate America in 2010 and opened a Tea Room and Boutique on S. Dale Mabry.
Running the daily activities of the business to include:
Making reservations
Planning menus and creating new offerings for customers
Event planning for Birthdays, Anniversary's, Club organizations etc.
Shopping and preparing food and serving while getting to know clients and mingling.
Buying for the boutique and merchandising.
Very successful business, but with the crash of the stock market, business began declining, so I cut my losses, liquidated and closed.
Timeline
Merchandiser/Sales Associate
South Tampa Trading Company
01.2022 - Current
Project Manager/Office Manager
M/I Homes
04.2013 - 03.2022
Bachelor of Science - Business Management
Hamilton University
Associate of Arts - Music And Psycology
Hillsborough Community College
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