Summary
Overview
Work History
Education
Skills
Timeline
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Joni Basala

Moline,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

33
33
years of professional experience

Work History

Office Manager

Olde Towne HVAC Inc. (Formerly Olde Towne Heating)
01.2023 - 05.2024
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained computer and physical filing systems.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Established team priorities, maintained schedules and monitored performance.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Warehouse Accounts Coordinator/Warehouse Manager

Dorhn Transfer Company
02.1991 - 01.2023
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Provided professional services and support in a dynamic work environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Learned and adapted quickly to new technology and software applications.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Collaborated with manufacturing and supply chain management.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Conducted research to address shipping errors and packaging mistakes.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Integrated warehouse operations with existing and new business processes.
  • Kept high average of performance evaluations.

Education

Secretarial

Rockridge High School
Edgington, IL
05.1973

Skills

  • Decision-Making
  • Vendor Relationship Management
  • Interpersonal Communication
  • Materials Management
  • Inventory Reconciliation
  • Workflow Coordination
  • Self Motivation
  • Calendar and Scheduling Software
  • Schedule Management
  • Critical Thinking
  • Domestic Freight Management
  • Conflict Resolution
  • Teamwork and Collaboration
  • Financial Tracking
  • Shipping Activity Oversight
  • Operations Management
  • Excellent Communication
  • Delivery Scheduling
  • Order picking and processing
  • Receiving Oversight
  • Time management abilities
  • Order Management
  • Billing and Invoicing
  • Staff Supervision
  • Order Fulfillment
  • Attention to Detail
  • Space Planning
  • Adaptability and Flexibility
  • Database Management
  • Documentation
  • Written Communication
  • Data Entry
  • Distribution and Warehousing
  • Effective Communication

Timeline

Office Manager

Olde Towne HVAC Inc. (Formerly Olde Towne Heating)
01.2023 - 05.2024

Warehouse Accounts Coordinator/Warehouse Manager

Dorhn Transfer Company
02.1991 - 01.2023

Secretarial

Rockridge High School

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Joni Basala