Joni Basala
Moline,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Office Manager
Olde Towne HVAC Inc. (Formerly Olde Towne Heating)
01.2023 - 05.2024
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained computer and physical filing systems.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Established team priorities, maintained schedules and monitored performance.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Warehouse Accounts Coordinator/Warehouse Manager
Dorhn Transfer Company
02.1991 - 01.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Collaborated with manufacturing and supply chain management.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted research to address shipping errors and packaging mistakes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Integrated warehouse operations with existing and new business processes.
- Kept high average of performance evaluations.
Education
Secretarial
Rockridge High School
Edgington, IL05.1973
Skills
- Decision-Making
- Vendor Relationship Management
- Interpersonal Communication
- Materials Management
- Inventory Reconciliation
- Workflow Coordination
- Self Motivation
- Calendar and Scheduling Software
- Schedule Management
- Critical Thinking
- Domestic Freight Management
- Conflict Resolution
- Teamwork and Collaboration
- Financial Tracking
- Shipping Activity Oversight
- Operations Management
- Excellent Communication
- Delivery Scheduling
- Order picking and processing
- Receiving Oversight
- Time management abilities
- Order Management
- Billing and Invoicing
- Staff Supervision
- Order Fulfillment
- Attention to Detail
- Space Planning
- Adaptability and Flexibility
- Database Management
- Documentation
- Written Communication
- Data Entry
- Distribution and Warehousing
- Effective Communication
Timeline
Office Manager
Olde Towne HVAC Inc. (Formerly Olde Towne Heating)
01.2023 - 05.2024
Warehouse Accounts Coordinator/Warehouse Manager
Dorhn Transfer Company
02.1991 - 01.2023
Secretarial
Rockridge High School
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