Joni Brock

Work History

Red Robin

11.2021 - Current

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Served high customer volumes during special events, nights, and weekends.
Obtained cash bank and stocked service bar to prepare for operation.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kept bar presentable and well-stocked to meet customer needs.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Upheld strict regulations for safe alcohol service and food safety.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Prepared garnishes by evenly slicing and pitting fruits.

Forty-niner Diner

10.2016 - 11.2020

.Prepared food items in compliance with recipes and portioning control guidelines.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Coordinated checklists to keep kitchen clean, stocked and sanitary.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Sonic

08.2020 - 11.2021

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control, and store opening and closing procedures.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assisted with hiring, training and mentoring new staff members.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Reported issues to higher management with great detail.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained and guided team members to maintain high productivity and performance metrics.

Bob Evans Restaurant

09.2015 - 10.2016

Worked with POS system to place orders, manage bills, and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Served food and beverages promptly with focused attention to customer needs.
Processed orders and sent to kitchen employees for preparation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Increased sales significantly by upselling higher-end products to customers.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Evos Restaurant

11.2013 - 09.2015

Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Rotated merchandise and displays to feature new products and promotions.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assisted with hiring, training and mentoring new staff members.
Reduced operational risks while organizing data to forecast performance trends.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained and guided team members to maintain high productivity and performance metrics.
Implemented innovative programs to increase employee loyalty and reduce turnover.

Jimmy John's Gourmet Sandwiches

11.2012 - 09.2015

Supervised guests at front counter, answering questions regarding products.
Managed inventory control, cash control, and store opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation..
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.