Joni Colon
Brooklyn,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Temp Worker
Wonolo
11.2018 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Carefully packaged finished products and prepared for shipment.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Received, sorted and processed incoming stock and materials to prepare stock for storage or shipment.
- Stocked shelves to match planogram images and instructions.
Manager
Pink Bungalow
05.2016 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed inventory control, cash control, and store opening and closing procedures.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Manager
Brighton Collectibles
11.2010 - 11.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Front Desk Manager
Radisson Hotel
09.2004 - 10.2009
- Direct phone calls as necessary and ensure incidental services (movies, phones, video games, etc.) are active or restricted
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Supervised front desk staff consisting of 10 employees.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Education
Culinary Arts
The Art Institute of New York City
New York, NYSkills
- Store operations and accounting
- Retail inventory and cost management
- Loss Prevention
- Scheduling and payroll
- Store Merchandising
- Staff Training and Development
- Opening and Closing Procedures
- Customer Experience
Certification
- First Aid/CPR Certified
Timeline
Temp Worker
Wonolo
11.2018 - Current
Manager
Pink Bungalow
05.2016 - 05.2018
Assistant Manager
Brighton Collectibles
11.2010 - 11.2015
Assistant Front Desk Manager
Radisson Hotel
09.2004 - 10.2009
Culinary Arts
The Art Institute of New York City
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