Joni COUCH

*Manage clients social media pages

*Sale the product of client to customers

*schedule post

* schedule sales that client wants to go out

* speak to the clients on the pages

• Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
• Boosted team productivity by implementing efficient project management strategies.
• Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
• Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
• Open and closed store
• Problem solving with customers and co-workers
• Food prep
• Taking orders over the phone and on computer
• Dealt with low employee stress while running the inside alone
• Made sure health code regulations were followed and met
• Bank drop off and count daily
• Inventory count
• Quality of food before it left the store
• Nightly clean up
• Discipline procedures
• Customers complaints and concerns
• Scheduled and big orders while painting in store orders and deliveries where they all got there in time

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Store setup
• Open and closing
• Handled money and bank drops
• Returns and customer concerns

• Accomplished multiple tasks within established timeframes.
• Resolved issues customers may have had with the purchase or staff.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Open and closed store.
• Handled inventory
• Handled bank drops and cash in store