Joni Daniels
Louisville,KY
Summary
Proven leader in operations management and team motivation, with a track record of enhancing customer relations and improving sales reporting at Cox's Smokers Outlet. Skilled in employee performance evaluations and money handling, achieving a significant increase in customer satisfaction and operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Cox's Smokers Outlet
05.2023 - 08.2024
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shipping and Receiving Clerk
FedEx Supply Chain/ Sentry Safe
06.2019 - 05.2023
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Picker Packer
TechStyle Fashion Group
01.2018 - 06.2019
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Store Associate
Cox's Smokers Outlet
07.2015 - 01.2018
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Worked with loss prevention in monitoring shopper behavior.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained tidy and organized store to comply with cleanliness standards.
Warehouse Associate
Martinrea Heavy Stamping
08.2010 - 07.2015
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as [Number] pounds.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
Car Hopper
Sonics Drive In
06.2000 - 08.2010
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Answered guest questions and promoted special products.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
Education
High School Diploma -
Commanche High School
Apache, OK06.2002
Skills
- Employee Scheduling
- Employee Performance Evaluations
- Recruiting and interviewing
- Operations Management
- Money Handling
- Workload Management
- Performance reviewing
- Retail Operations
- Team motivation
- Sales Reporting
- Customer Relations
- Succession Planning
Timeline
Assistant Manager
Cox's Smokers Outlet
05.2023 - 08.2024
Shipping and Receiving Clerk
FedEx Supply Chain/ Sentry Safe
06.2019 - 05.2023
Picker Packer
TechStyle Fashion Group
01.2018 - 06.2019
Store Associate
Cox's Smokers Outlet
07.2015 - 01.2018
Warehouse Associate
Martinrea Heavy Stamping
08.2010 - 07.2015
Car Hopper
Sonics Drive In
06.2000 - 08.2010
High School Diploma -
Commanche High School
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