Joni Davis
Burlington,NC
Summary
Seeking a Customer Specialist role, armed with 7 years of experience in customer service and retail management. Skilled in staff training, customer engagement, and maintaining high visual and service standards. Proven ability to handle operational tasks and resolve customer issues effectively.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Forever
11.2023 - Current
- Facilitate customer engagement and enhance service quality by guiding sales associates with constructive feedback and targeted training
- Maintain store aesthetics and organization by executing visual presentation standards and upkeep protocols
- Oversee daily operational tasks, including store opening and closing procedures, and manage financial transactions such as bank deposits.
Supervisor
Tommy Hilfiger
11.2022 - 11.2023
- Enhanced customer engagement by effectively communicating and guiding sales associates in delivering exceptional service
- Maintained store presentation standards through vigilant oversight of visual merchandising and cleanliness protocols
- Managed daily store operations, including responsibility for opening and closing procedures and conducting bank deposits.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Assistant Store Manager
rue21
09.2021 - 08.2022
- Managed a diverse team, providing training and performance feedback to enhance staff skills and service levels
- Resolved customer issues effectively, ensuring satisfaction and maintaining the store's reputation for service excellence
- Coordinated merchandise presentation and promotional events, optimizing product visibility and sales potential.
Customer Service Representative/ Lab Assistant
Labcorp
02.2017 - 09.2021
- Managed high-volume call center operations, effectively routing calls and addressing inquiries from patients and healthcare professionals, ensuring compliance with legal and organizational standards
- Demonstrated exceptional active listening skills to accurately assess and respond to customer concerns, contributing to a high level of service satisfaction
- Processed and accurately entered data for over 1000 daily specimens, streamlining the workflow for laboratory testing and analysis.
Trainer
Panera Bread
02.2016 - 02.2017
- Delivered comprehensive training to new hires and facilitated policy updates for existing employees, ensuring consistency in service delivery and operational procedures
- Maintained high standards for customer service and adherence to safety protocols in food preparation, service, and storage.
Education
Bachelor's degree - Psychology
SNHU
Manchester, NH03.2024
Skills
- Supervising Experience
- Recruiting
- Laboratory Experience
- Store Management Experience
- Payroll
- Merchandising
- Marketing
- Account Management
- Retail Management
- Microsoft Office
- Customer service
- Team management
- Store management
- Supervising experience
- Laboratory experience
- Specimen collection / processing
Timeline
Assistant Store Manager
Forever
11.2023 - Current
Supervisor
Tommy Hilfiger
11.2022 - 11.2023
Assistant Store Manager
rue21
09.2021 - 08.2022
Customer Service Representative/ Lab Assistant
Labcorp
02.2017 - 09.2021
Trainer
Panera Bread
02.2016 - 02.2017
Bachelor's degree - Psychology
SNHU
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